Staff & Provider Engagement

Empathy Reinvented for the Resistant or Misunderstood Healthcare Professional

Lisa Bruhn, MBA, CPXP | Patient Experience Educator, Marshfield Clinic Health System
Jami Kaiser, CPXP | Patient Experience Educator, Marshfield Clinic Health System

Empathy isn’t a new topic, but helping people that don’t inherently see the value of it, or naturally have the skill to express it, can be challenging. Empathy must include 3 key elements to be interpreted positively. During this session you won’t only learn, but will apply the 3 elements of empathy.

Related content

Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement

Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience

This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame in healthcare, and how the two intersect. The experience at our institution includes two pilot programs designed for providers and entire clinics with suboptimal patient experience scores. We will present stepwise strategies, lessons learned, and qualitative and quantitative data that are
Learn more
Patient Family & Community Engagement | Staff & Provider Engagement

See It, Say It, Save It: Empowering Employees to be a Part of the Solution to Patient Belongings

This webinar explores the impact of lost belongings on the patient, their families, and your organization. You will hear best practices for empowering and motivating your staff around the patient belongings process through awareness, education, recognition, and incentive programs. Key learnings will be shared about the See it! Say it! Save it! Program, launched in
Learn more
Culture & Leadership | Staff & Provider Engagement

Human-Centered Leader Rounding: Using Generational Insights and Personalization

PX Marketplace – 2pm ET / 1pm CT / 12pm MT / 11am PT – Explore how healthcare leaders can design and adapt their rounding processes to cater to different patient and employee generations, combining generational data with a personalized approach that is specific to the individual. The discussion will focus on personalized care, communication
Learn more

Empathy Reinvented for the Resistant or Misunderstood Healthcare Professional

Related content

Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience

See It, Say It, Save It: Empowering Employees to be a Part of the Solution to Patient Belongings

Human-Centered Leader Rounding: Using Generational Insights and Personalization

Become a member for access to this resource and more:

Become a member for access to this resource and more:

Empathy Reinvented for the Resistant or Misunderstood Healthcare Professional