Transforming the Riley Experience
Darla Cohen, CPXP, Coordinator Patient and Family Experience, Riley Hospital for Children
Kara Casavan, Family Advisor, Riley Hospital for Children
Joe Primavera, Deployment Leader, Riley Hospital for Children
The presenters will describe the efforts of a pediatric hospital to involve families in quality improvement activities and sustain family engagement in LEAN transformation initiatives. Through stories, attendees will learn how LEAN teams across five different Value Streams throughout the hospital routinely include families in pre-work, Rapid Improvement Events (RIEs), review of processes and sustainment.
Related content
-
Infrastructure & Governance
Springfield Healthy Homes Asthma Program (SHHAP)
The Springfield Healthy Homes Asthma Program (SHHAP) implements an intervention that offers both in-home asthma education and home remediation to local families struggling with the impacts of asthma.
Learn more -
Infrastructure & Governance
The State of Patient Experience 2019: Looking to the Future of Human Experience
Hear global insights and evidence on where the experience movement is headed, where it is challenged, how its focus is evolving and what new frontiers it is exploring.
Learn more -
Infrastructure & Governance
The State of Patient Experience 2021: Reflecting on Realities as we Transform the Human Experience in Healthcare
Hear global insights and evidence on where the experience movement is headed, where it is challenged, how its focus is evolving and what new frontiers it is exploring.
Learn more