Pitching Your Experience Strategy to the C-Suite

You may be new in your role as a Patient/Human Experience leader or you have worked hard to become in the field. Now, you want to share your insights and knowledge, starting with convincing the C-suite about the importance of Human Experience and how valuable an focus on experience would be in your organization. Maybe you want to create your own Office of Human Experience.
In this session, Mark Llorente and Nicole Cable share insight from their own journey on how to develop, execute, and demonstrate ROI on your experience strategy. Learn how to pitch your ideas and work with resources available, including a limited budget, and how the work continues, even after ROI is achieved.
Nicole Cable, MHS, CPXP, LBBP, Chief Experience Officer, CareMax
Mark Llorente, MBA, Chief Administrative Officer & Head of MSO Operations, CareMax
Headliner webinars are complimentary.
Sponsored by:
Related content
-
Culture & Leadership
Why Human Experience Matters
As we close the 11th volume of Patient Experience Journal and a pivotal year for experience efforts globally, it provides a moment of pause, of reflection, and an opportunity to return to purpose. As a publication accessed in over 220 countries and territories around the world, I am heartened by the fact that what is shared on these
Learn more -
Culture & Leadership
A Human-Centered Approach to Engaging Diverse Families in Pediatric Advisory Groups
By Nikki Montgomery, M.A., M.Ed., GPAC The pediatric world gets it right in many ways when it comes to engaging families. Families have to be involved in care when the patients are children. Families participate in developing care plans, and their expertise about their child is part of developing those plans. Families are welcomed, and
Learn more -
Culture & Leadership | Staff & Provider Engagement
Using Gratitude to Elevate the Human Experience
In this webinar, the presenters will share how they developed a Gratitude Report as a part of Southcoast Health’s grateful patient program using positive patient feedback, comments, and stories to recognize caregivers that embody the values and service behaviors. The Gratitude Report is a list of employees’ names that have been mentioned by patients and
Learn more