Ignite the Patient Experience – 6 Keys to C-Suite Patient Driven Leadership
Brian Lee, CSP | Founder and CEO, Custom Learning Systems Group
Dennis Shelby, MSW | CEO, Wilson Medical Center
Participants will learn first-hand how to engage leaders and the front line to hard wire and sustain a patient experience culture at the 90%tile. This presentation includes a step by step how-to guide briefing for attendees to apply to their quality process improvement journey.
Key takeaways include:
- That making servant leadership the foundation of managers DNA will drive the success you need.
- The four ‘must have’ best practices that are game changers for gaining the buy-in and sustaining overall improvement.
- That the role of the CEO and leadership is to create a working environment where people do their best work. How to avoid the pitfalls of ‘slug-ectomy’ – the absolute sheer necessity of getting rid of dysfunctionally disengaged employees that drag down your employees and patient experience scores.
This presentation answers how to successfully engage, support, influence and empower everyone to create the reputation your community requires.
Related content
-
Culture & Leadership | Innovation & Technology | Patient Family & Community Engagement | Quality & Clinical Excellence
From Words to Wellness: Promoting Health Equity through Translation
This webinar will explore the critical intersection of language access and health equity. This engaging event will cover a range of topics, including: Language Barriers: Address the challenges posed by language barriers and their impact on healthcare access and outcomes. Translation Technology: Discover advancements in translation technology and how they are revolutionizing communication in healthcare.
Learn more -
Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Developing an Interactive Behavioral Based Training Program
This webinar, How to Develop an Interactive Behavioral Based Training Program that Aligns with Employee and Patient Feedback around Improvement Opportunities, will provide step by step guidance to develop a training program with a focus on behavioral based learning. The program uses storytelling and staff and patient feedback to “connect the dots” in the human
Learn more -
Culture & Leadership | Infrastructure & Governance
Using Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture
To meet regulatory and accreditation requirements hospitals and health systems have policies and processes in place to respond to patient complaints and grievances. Watch this webinar to learn how Marshfield Clinic Health System implemented processes to maximize complaint capture, provide service recovery, and produce meaningful outcomes for their patients and the organization. The partnership with
Learn more