Infrastructure & Governance | Patient Advocacy

Empathic Approaches to Writing Meaningful Grievance Letters

Amy Crowe, Patient Advocacy Program Manager, Novant Health

This webinar will provide approaches to writing patient-centered letters in response to grievances received. It will outline steps taken within Novant Health to improve letters and provide consistent grievance responses across all facilities. The changes made to letters are aligned with the guiding principles to have an apologetic and empathetic approach, and this presentation will provide practical ways to incorporate those approaches into letters.

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Empathic Approaches to Writing Meaningful Grievance Letters

Related content

Create Transparency across the Healthcare Ecosystem

Patient Advocacy Community Connection Call: Effective Practices for Complaint and Grievance Recording and Reporting

Restore and Nurture Confidence

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Empathic Approaches to Writing Meaningful Grievance Letters