Exploring the Future of Experience Measurement
![](https://theberylinstitute.org/wp-content/uploads/2022/11/11.12.20-Exploring-the-Future-of-Experience-Measurement.jpg)
Moderator:
Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute
Panelists:
Vishal Bhalla, Chief Experience Officer & VP Operations, Parkland Hospital
Jason Boyd, Principal Advisor Patient Experience, Ministry of Health, Australia Esther Burlingame, Patient Contributor
Dana Gelb Safran, ScD, Senior VP, Well Health Inc. | Associate Professor of Medicine, Tufts University School of Medicine
Before the current health crisis hit, there were conversations already underway that measurement in healthcare needed to change. This has been reflected in healthcare organizations expressing a rapidly increasing desire to have real-time actionable data, survey response rates seeing a consistent decline and new entrants in the space providing innovative solutions. This shifting foundation catalyzed by the moment in which we find ourselves provides the opportunity to look at what measurement can and should ultimately be. Discover the findings of the Beryl Institute paper Exploring the Future of Experience Measurement, which shares the voices of patients and family members, experience leaders and measurement vendors as we look to what measurement can be. This session will share highlights from the paper and bring together a panel of contributors to reflect and engage in conversation on the findings.
Related content
-
Policy & Measurement | Quality & Clinical Excellence
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – November 2022
The Beryl Institute and Ipsos released findings from the ninth PX Pulse, a quarterly tracking survey and first of its kind effort to elevate understanding and track current perspectives on patient experience in healthcare across the United States.
Learn more -
Policy & Measurement
Listening to the Unsaid: Utilizing Patient-Reported Outcome Measures (PROMs) to Manage the Dental Anxiety of a Special Child
This article is the journey of a dentist who adopted the additional role of a healthcare manager and embarked on a transformative journey to enhance the realm of pedodontics.
Learn more -
Policy & Measurement
Utilizing Patient Advocate Data to Improve Patient Experience
Patient advocates often have their fingers on the pulse of the most important information about their healthcare organization’s patterns of “pain points” and other opportunities for change.
Learn more