Quiet at Night: Improving the Patient Experience
Andrea Bales BSN, MS, RN, CNL, OCN | Nurse Manager, OSUCCC-James Cancer Hospital and Solove Research Institute
A quiet environment at night can decrease sleep-wake disturbances and positively impact a patient’s experience during hospitalization. Patients have reported that their sleep has been significantly worse while hospitalized. This webinar will share a journey of enhancing current quiet at night strategies. Direct observations were completed at a large academic medical center using a sound meter to measure decibels at various times of the day. Interventions were developed based on literature and the current quiet protocol, with a goal of achieving the 90th percentile on Quiet HCAHPS scores.
Related content
-
Environment & HospitalityPX Pulse: Consumer Perspectives on Patient Experience in the U.S. – May 2023
The latest release of PX Pulse points to affordability and access to hospitals and treatments as important issues to consumers. While consumer perception of quality and overall experience remain constant from last quarter, experience in receiving an appointment, especially for urgent care, is falling short of expectations.
Learn more -
Environment & HospitalityWalking the Walk: Essential criteria for organisations when recruiting consumers as employees
By Liz Newton Identified lived experience roles are increasingly being established by health organisations outside of the traditional mental health service and peer worker context. These are often quality improvement, innovation, or research organisations with a health focus, and the lived experience role is tasked with being a “voice of systemic advocacy” while also building
Learn more -
Environment & HospitalityCan You Provide an Improved Experience for Patients by Creating a More Interactive Exam Room?
A recent study at Penn State College of Medicine examined the impact of interactive educational posters in exam rooms. The study also explored incorporating QR codes into these posters to disseminate information, offering a modern alternative to traditional pamphlets. This approach not only enhanced patient engagement but also provides valuable insights for future research and
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events