Co-Design, Co-Production or a PFA Program? Where Do We Go From Here?
Tiffany Christensen, CPXP | Vice President, Experience Excellence, The Beryl Institute
As partnership strategies evolve, the practices for working with patient and family advisors or using co-design or co-production are not always clear. As we look to rebuild together, the integration of patients and care partner perspectives are taking center-stage. But how do we know what structures are best for us to build? What are the best ways to utilize the time and energy of our volunteers? How do we make sure the strategies we use include the populations we serve? Join Tiffany Christensen, Vice President for Experience Excellence at the Beryl Institute, for the last in a three-part series on the power of the PFA and how co-design is crucial for the future of healthcare.
Related content
-
Patient Family & Community Engagement
“Not Your Father’s Heart”: How Healthcare Discrimination for Neurodivergent Patients Taught Me About the Human Experience
It is easy to assume all patients who come into a hospital for acute crisis care have a clear understanding of how their experience will be facilitated. When a patient is neurodivergent, they cannot always agree to needed intervention. This is exacerbated by the “poor timing” of questions portrayed to impact the critical care received,
Learn more -
Patient Family & Community Engagement | Staff & Provider Engagement
Standing Up for the Workforce: Seven Considerations for Patients and Families
In today’s challenging healthcare environment, healthcare workers often face incivility and physical violence that threaten their safety and well-being. “Standing Up for the Workforce” offers seven actions that patients and families can take to address this reality. Presented by a member of the Global Patient and Family Advisory Board, this learning bite calls on us
Learn more -
Innovation & Technology | Patient Family & Community Engagement
Why it’s Vital to Adopt an Aggressive Patient Experience Strategy
Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows the need for an increased focus on four technologies that promise high return on investment.
Learn more