Becoming the Best Place to Be: Elevating the Human Experience in Senior Living Communities
Penny Cook, MSW | President & CEO, Pioneer Network
Terri Ipsen, CPXP | Manager, Content, The Beryl Institute
This webinar examines human experience in senior living communities through the eyes of the residents who live in these environments as well as the professionals in the field of elder care. We will explore what is important to residents to feel respected, validated and empowered to live a meaningful life. Reflections from the experts will highlight the importance of experience in senior living settings and reveal organizational challenges and successes when addressing experience to become the best place to be for their residents.
Related content
-
Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Elevating Experience
The pandemic generated unprecedented personal and financial pressures within the healthcare industry. Given this environment, there is a need for clarity and alignment around where and how experience fits into the strategy going forward. This webinar provides a human-centered viewpoint along with a business case for embracing a contemporary approach to experience as a powerful
Learn more -
Culture & Leadership | Patient Family & Community Engagement
Culture & Leadership: The Impact of Patients and Families on Decision-Making
By Kelly Foran This is the fourth blog in a series of eight by The Beryl Institute’s Global Patient & Family Advisory Board (GPFAB). The intent of this series is to present our perspective on patients’ and families’ lived experience through each of the strategic lenses of The Beryl Institute’s Experience Framework. The Experience Framework
Learn more -
Culture & Leadership | Quality & Clinical Excellence
The Value Case for Improving Human Experience in Healthcare: A Conversation with Brian Carlson and Jennifer Carron
On the heels of the tenth anniversary release of PX Journal, Jason Wolf sits down with Brian Carlson, Vice President of Patient Experience at Vanderbilt University Medical Center and Jennifer Carron, Patient Experience Officer at BJC Healthcare to discuss their new co-authored article, “Investing in the Bottom Line: The Value Case for Improving Human Experience
Learn more