Policy & Systemic Issues: Hardwire Human Partnership & Dismantle the Structures and Systems that Lead to Disparities

Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute
Rhae-Ann Booker, PhD, Vice President of Diversity, Equity and Inclusion | University of Michigan Health-West
Helen Lee, Experience of Care Professional Lead – Co-production / Covid-19 Response – Volunteering Experience of Care Team | NHS England and NHS Improvement
In this session of the New Existence Webinar Series we will explore two aims in the Policy & Systemic Issues segment of The New Existence: Hardwire Human Partnership in the Healthcare Ecosystem and Research, Measure and Dismantle the Structures and Systems that Lead to Disparities. The Policy & Systemic Issues segment calls on us to “advocate for equitable institutional, governmental and payor policies, incentives and funding to drive positive change.”
The main actions under “Hardwire Human Partnership” that will be explored include: Elevate the expertise of patients and the patient’s circle of support. Engage patients, families, healthcare professionals and communities in advocacy. Remove barriers to accessing care.
The main actions under “Research, Measure and Dismantle the Structures and Systems that Lead to Disparities” that will be explored include: Identify where inequity and bias exist within current policies and processes. Examine the data to understand the disparities that influence experience and outcomes. Dismantle policies and practices that deliver inequitable outcomes. Deploy practices that ensure equitable health outcomes.
Related content
-
Culture & Leadership | Policy & Measurement
State of Human Experience 2023: Fundamentals and the Future of Experience
Jason A. Wolf, Ph.D., CPXP , President & CEO, The Beryl Institute Since 2011, The Beryl Institute’s State of Patient Experience Study has provided global insights and evidence on where the experience movement is moving. Its results have revealed challenges and inspired action globally. It too has reflected the very evolution of the field of experience itself.
Learn more -
Policy & Measurement | Quality & Clinical Excellence
Errors of Omission: The Impact of What is NOT Done on Patient Experience
Systems for information gathering are designed to capture the impact of our actions and interactions with patients but not the impact of our inaction – the steps not taken – which can significantly affect the quality of care and patient experience.
Learn more -
Policy & Measurement
Leveraging patient experience measures as surrogate outcomes to evaluate health care interventions
Patient experience quality measure scores are widely accepted as outcomes in health services research. For some patients and in some settings, such as hospice care, they can be the most important outcomes. While these measures are widely used, the potential to use them as surrogate outcomes in a clinical trial sense has gone under-recognized. The
Learn more