Continuing the Shame Conversation through a Lens of Patient Safety

In this webinar, Will Bynum, M.D., a shame researcher and family medicine physician, returns to The Beryl Institute to continue the shame conversation. He will be joined by Kara Lyven, Executive Director of Patient Safety at Duke University Hospital, for a look at patient safety in the context of shame. They will share their collaborative effort to align the constructs of shame in healthcare with the basic tenets of patient safety and supporting a just culture. The presenters will explain how leaders can look at safety events through different lenses to support individual well-being by recognizing a shame response. Further, attendees will learn how to optimize team member engagement in system and process design.
Will Bynum, MD, Associate Professor of Family Medicine, Duke University School of Medicine
Kara Lyven, MBA, CPPS, Executive Director, Patient Safety, Duke University Hospital
Related content
-
Patient Family & Community Engagement | Staff & Provider Engagement
Building Cognitive-Based Compassion into Service Recovery Training
2pm ET / 1pm CT / 12pm MT / 11am PT – Traditional service recovery training often focuses on key principles and de-escalation techniques, leaving learners with theoretical knowledge but lacking practical implementation skills. In response to rising workplace violence and increasing complaints, we redesigned our service recovery training to incorporate cognitive-based compassion training. This
Learn more -
Culture & Leadership | Staff & Provider Engagement
Real-Time Coaching & Feedback: At-The-Elbow Support for Success
Unlock the power of coaching to inspire, engage, and gain buy-in from your team. In this interactive webinar, you’ll hear from nursing and physician leaders on how they leveraged practical coaching techniques to build trust, foster accountability, and align your team around shared goals. Discover strategies to overcome resistance, communicate with influence, and create a
Learn more -
Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement
The “What Matters to You” Movement: Fostering Sustainable Change in Healthcare
Are you curious about how to ignite a movement within your organization that enhances care quality and workforce well-being and delivers a return on investment? Inspired by the global What Matters to You (WMTY) movement, this webinar will showcase successful improvement initiatives that have led to better quality outcomes, increased joy in work, and financial
Learn more