Moving from talk to action: A commitment to ensuring equity must ground our efforts to transform the human experience
When we first introduced the call for submissions for this special issue last August, we were still churning in the first wave of the COVID pandemic. Just three to four months from the start of an unending rash of unexpected and harsh realities that we were faced with in healthcare and in society at large, we too found that the moment was revealing all the weaknesses and wounds that had existed in the foundations of the healthcare system from well before the pandemic hit. Our own research at The Beryl Institute in 2020 reinforced a quiet reality: that people do experience discrimination in healthcare. In fact, 35% of Black Americans reported experiencing some sort of discrimination often or sometimes,1 and this unquestionably has an impact on their care. The challenges that healthcare has long faced in ensuring equitable access, care, treatment and outcomes were only further laid bare by the crisis. And there is still much work to do. The road that led to this Special Issue reveal that truth and the articles shared on these pages confirm it. But they too show us seeds of possibility, that when we focus on what is right for all who healthcare aspires to serve, then we can truly achieve the greatest in human experience for all. And that is exactly what every person ultimately deserves.
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Culture & Leadership
Breaking the transactional mindset: A new path for healthcare leadership built on a commitment to human experience
The purpose of this paper is to review the dominance of transactional business mindsets and practices today that may foster those challenging environments and assert that the use of Service-Dominant Logic (SDL) demonstrates the importance of human relations in developing effective and sustainable organizational performance. Ultimately it can help us lead differently at all levels
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Culture & Leadership | Policy & Measurement
The Treatment Impact: Cultural Inclusivity in a Modern World
Caring for patients and their families during tumultuous times can be daunting. Many times, we rely on our past experiences, good or bad, to help us through difficult or ambiguous situations. While empathy is a key component of good service, how do we show cultural inclusivity? How can we make a big impact and improve
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Culture & Leadership | Policy & Measurement
Global Perspectives on Human Experience: Where we stand and new frontiers
Listen as Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute discusses the perspectives of human experience globally and how we can and must elevate and transform what matters to both those served by healthcare and those who show up to serve each day. Get an early peek at the latest global consumer
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