Elevating the Human Experience in Healthcare

We are the global community of practice committed to transforming the human experience in healthcare.

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New to Patient Experience

Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.

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New to The Beryl Institute

We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.

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Experience Pathway

These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.

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What is PX/HX?

We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.

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Now Available

Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare

This book is based on the unbiased research, proven practices, and lessons learned from our powerful global community striving to make healthcare better. Whether you’re an executive, clinician, or passionate champion for experience excellence, this book will help you think differently about how we lead healthcare forward.

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FEATURED CONTENT

Consumer Perspectives on Patient Experience 2024

The Beryl Institute’s latest inquiry on consumer perspectives in healthcare is published in a report revealing the most comprehensive and broad collection of voices ever captured for this global study. As a follow-up to earlier studies from

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PXJ Article

Investing in the Bottom Line: The Value Case for Improving Human Experience in Healthcare

Investment in human experience is imperative for healthcare organizations. It is a strategic focus that can

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PX Paper

A Commitment to Human Experience in Essential Hospitals

A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in

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PX Paper

Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals

Managing patient belongings is a challenge for almost all hospitals. Losing a patient’s belongings has a

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PX Paper

Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare

The Beryl Institute releases “Caring for the Workforce: Five Strategic Areas to Address Well-being in Healthcare,”

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Research Report

The State of Human Experience 2023: Affirming the Integrated Nature of Experience in Healthcare Today

Engaging voices from 33 countries, our latest biennial benchmarking study provides diverse perspective on how organizations

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PX Paper

Reexamining “Defining Patient Experience”

This new release recognizes the evolution of the patient experience definition to an advanced version that

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Upcoming Events

Event

Health Equity: The Metronome for Human Centered Care

Upcoming Event - December 17, 2024
PXE Credit Available

HEADLINER – 2pm ET / 1pm CT / 12pm MT / 11am PT – As the healthcare landscape continues to evolve, and as consumers seek a more personalized care experience, integrating health equity into experience management emerges as a critical factor in enhancing institutional performance. Traditionally, health equity has been viewed as a separate component

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Event

PX Chat on PFA/PFACS: Sustaining/Growing

Upcoming Event - December 20, 2024

12pm ET / 11am CT / 10am MT / 9am PT – Join The Beryl Institute community for an opportunity to connect with your peers on the support and resources needed to address efforts around sustaining and growing PFAs and PFACs in their organizations. Breakout discussion groups allow you to share your challenges, celebrate your

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Event

The Power of First Impressions in the Ambulatory Care Setting

Upcoming Event - January 7, 2025
PXE Credit Available

2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar focuses on the correlation and impact of a strong positive first impression on the overall experience of patients, families and support persons in the ambulatory care/surgery environment. Creating a streamlined engagement from the first phone contact to check-in to ongoing communication

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Event

Building Trust in Healthcare: Insights from UAB Medicine’s Humanistic Care Study

Upcoming Event - January 16, 2025
PXE Credit Available

PX MARKETPLACE – 2pm ET / 1pm CT / 12pm MT / 11am PT – Join Chris Brainard, Associate Vice President at UAB Medicine, and Amber Maraccini, VP of Healthcare Executive Advisory at Medallia, for a fireside chat on UAB’s innovative strategies to build trust in patient care. Explore how provider behaviors—like listening patiently and

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Event

What Healthcare Providers Need to Know About Newcomer Health Equity

Upcoming Event - January 21, 2025
PXE Credit Available

2pm ET / 1pm CT / 12pm MT / 11am PT – Newcomers are a vital yet often misunderstood segment of the population that healthcare providers serve. This webinar explores the landscape of newcomer health equity in Canada and the United States, offering valuable insights into the challenges faced by this vulnerable group. Attendees will

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Event

Book Club – Return on Human Experience: Eight Guiding Principles to Inspire Excellence in Healthcare

Upcoming Event - January 22, 2025

2pm ET / 1pm CT / 12pm MT / 11am PT – Join us for a special book club discussion of Return on Human Experience: Eight Guiding Principles to Inspire Excellence in Healthcare. Hear directly from the book’s authors, Jason Wolf and Stacy Palmer as they share insights about the book and their journey in

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Event

Nonviolent Communication to Improve the Human Experience

Upcoming Event - January 28, 2025
PXE Credit Available

2pm ET / 1pm CT / 12pm MT / 11am PT – Discover the transformative power of Nonviolent Communication (NVC) in this engaging webinar. Grounded in emotional intelligence, NVC equips healthcare professionals with tools to resolve disputes and prevent conflict escalation through clear, compassionate communication. Participants will explore NVC’s four-step framework, which focuses on identifying

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Benefits of Membership

Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.

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"We have found a home with The Beryl Institute that we did not have in other organizations. The collaboration is tremendous."

Cate Murphy

Corporate Relations & Client Engagement
Samaritan Technologies

"The Beryl Institute is the resource center for all things patient experience.”

Jennifer R. Purdy, LCSW

Executive Director for Veterans Patient Experience (VA PX)
US Department of Veterans Affairs

"The Beryl Institute is unmatched in providing engaging, insightful, evidence-based patient experience content."

Lorraine Johnson

Sr. Nurse Coordinator, Patient Experience
Englewood Health

"The Beryl Institute is a community of like-minded healthcare professionals, driven by the idea that patient experiences matter."

Dwight W. McBee MBA, BSN, RN, CPXP

Chief Experience Officer
Temple University Health System

"This community reminds us why we do what we do and who we do it for."

Summer Marrero

Guest Relations Manager
Broward Health

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