Two women hugging in a doctor's office working on enhancing the patient experience

Elevating the Human Experience in Healthcare

We are the global community of practice committed to transforming the human experience in healthcare.

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We Invite You to Join Us!

Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.

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New to Patient Experience

Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.

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New to The Beryl Institute

We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.

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Experience Pathway

These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.

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What is PX/HX?

We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.

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FEATURED CONTENT

PX Pulse: Identity and Immigration Status in Healthcare Experience

The latest PX Pulse reminds us that experience is deeply personal. With nearly 40% of respondents saying identity impacts their care and more than one-third pointing to immigration status as a barrier, the findings call for greater

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The Sum of All Interactions: Advancing Human Experience through an Integrated Ecosystem

Healthcare experience is not owned by one role or team—it’s an ecosystem. The Sum of All

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From Myths to Truths: Reframing Physician Perceptions of Patient Experience

This publication takes an honest and evidence-based look at some of the most common misunderstandings that

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State of HX 2025: Thriving in the Face of Change

We’re pleased to announce the release of The State of Human Experience 2025: Thriving in the

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Defining and Advancing the Use of AI in Healthcare Experience

This paper explores how Artificial Intelligence (AI) can be responsibly applied to enhance patient experience, support

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Executive Perspectives: Why a Strategic Commitment to Human Experience is a Must

In this paper, healthcare executives from across the globe share their insights, struggles, and successes in

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wooden blocks against a white backgound meant to represent healthcare excellence; text at the bottom of the image reads white paper

Reigniting the Human Experience: Strategies for Getting Back to Basics

The Beryl Institute announces the release of its latest white paper, Reigniting the Human Experience: Strategies

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Upcoming Events

Event

Your PX Toolkit: Resources, Learning, and Support to Advance Your Impact

Published April 9, 2026

Upcoming Event - April 28, 2026

Complimentary – 12pm ET / 11am CT / 10am MT / 9am PT – In recognition of Patient Experience Week, join us for a complimentary session designed to connect you with the resources available to support your work and growth in patient experience. Whether you are already a member or exploring The Beryl Institute community,

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Event

Partners in Healing: The Role of Family Advocacy in Care

Published January 21, 2026

Upcoming Event - May 5, 2026

2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar highlights the vital role of Family Advocates as key members of the interdisciplinary care team. Participants will learn how Family Advocates provide peer support, facilitate communication, and offer emotional guidance to families during hospital admissions. Presenters will explore operational elements such

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Event

Monthly Member Meet-up (May 2026)

Published April 8, 2026

Upcoming Event - May 6, 2026

12pm ET / 11am CT / 10am MT / 9am PT – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All

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Event

CAVS Informational Webinar: Your Guide to CAVS Credentialing Process (May 2026)

Published February 16, 2026

Upcoming Event - May 7, 2026

12pm ET / 11am CT / 10am MT / 9am PT – Considering the Certified Administrator of Volunteer Services (CAVS) designation? Join Patient Experience University (PXU), the global learning and credentialing center of The Beryl Institute, for an informational webinar designed to clarify what CAVS is, who it’s intended for, and how to begin your

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"This is a community that genuinely lives its purpose. Every engagement reminds me why this work matters and connects me to others who are just as passionate about transforming care through empathy and action."

Nicole Cable

Chief People & Experience Officer
Blue Zones Health

"The Beryl Institute is the world leader in this field, and its global research offers highly valuable insights into what truly matters to patients. The community enables me to bring these ideas to other regions of the world."

Vita Steina

Patient Experience Association of Latvia

"I don't think I've ever seen another organization that so effectively brings together a network of people for the greater good."

Aimee Williamson

Professor
Suffolk University

"The Beryl Institute helps me feel engaged and informed in this ever-changing healthcare field."

Patricia Forest

Director of Hospital Volunteer Services
Northeastern Vermont Regional Hospital

"Humanity is paramount to all we do in PX work, and no one does that like The Beryl Institute. This is the space where I find my people."

Kathy Saldana, MA, CPXP

Patient Experience Advisor
Baptist Health Care

"Beyond the tools and resources, your commitment to advancing the human experience in healthcare continues to inspire and guide me."

Elizabeth Pastrano

Patient Experience Program Manager
Guadalupe Regional Medical Center

"The Beryl Institute is the resource center for all things patient experience.”

Jennifer R. Purdy, LCSW

Executive Director for Veterans Patient Experience (VA PX)
US Department of Veterans Affairs

"The Beryl Institute is a community of like-minded healthcare professionals, driven by the idea that patient experiences matter."

Dwight W. McBee MBA, BSN, RN, CPXP

SVP, Chief Experience Officer
RWJBarnabas Health

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