Two women hugging in a doctor's office working on enhancing the patient experience

Elevating the Human Experience in Healthcare

We are the global community of practice committed to transforming the human experience in healthcare.

Join

We Invite You to Join Us!

Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.

  • Connection

  • Research

  • Learning

  • Events

Learn More About Membership

New to Patient Experience

Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.

Learn More

New to The Beryl Institute

We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.

Get Started

Experience Pathway

These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.

Let’s Get Going

What is PX/HX?

We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.

Dig Deeper

FEATURED CONTENT

Beyond the Clock: Improving the Human Experience of Waiting in Healthcare

This white paper examines one of healthcare’s most persistent challenges: waiting. Grounded in insights from our Community Council and healthcare leaders from around the world, this report reveals the innovative ways organizations are addressing the experience of

Learn more

PX Pulse: Identity and Immigration Status in Healthcare Experience

The latest PX Pulse reminds us that experience is deeply personal. With nearly 40% of respondents

Learn more

The Sum of All Interactions: Advancing Human Experience through an Integrated Ecosystem

Healthcare experience is not owned by one role or team—it’s an ecosystem. The Sum of All

Learn more

From Myths to Truths: Reframing Physician Perceptions of Patient Experience

This publication takes an honest and evidence-based look at some of the most common misunderstandings that

Learn more

State of HX 2025: Thriving in the Face of Change

We’re pleased to announce the release of The State of Human Experience 2025: Thriving in the

Learn more

Defining and Advancing the Use of AI in Healthcare Experience

This paper explores how Artificial Intelligence (AI) can be responsibly applied to enhance patient experience, support

Learn more
wooden blocks against a white backgound meant to represent healthcare excellence; text at the bottom of the image reads white paper

Reigniting the Human Experience: Strategies for Getting Back to Basics

The Beryl Institute announces the release of its latest white paper, Reigniting the Human Experience: Strategies

Learn more
View All Resources

Upcoming Events

Event

Compassion and Empathy as a Strategic Intent

Published July 14, 2026

Upcoming Event - August 11, 2026

Complimentary Headliner Webinar – 11:00 AM PT / 2:00 PM ET / 7:00 PM London – Compassion and empathy, often treated as optional “soft skills” in healthcare, are recast as essential strategic capabilities that shape how care is designed, delivered, and led. Drawing from neuroscience, psychology, organizational science, and lived experience, we will discuss how

Learn More
Event

CPXP Informational Connection Call: Your Guide to the CPXP Credentialing Process (August 2026)

Published June 18, 2026

Upcoming Event - August 12, 2026

Complimentary – 9:00 AM PT / 12:00 PM ET / 5:00 PM London – Considering the Certified Patient Experience Professional (CPXP) designation? Join Patient Experience University (PXU), the global learning and credentialing center of The Beryl Institute, for an informational connection call that clarifies what CPXP is, who it’s designed for, and how to move

Learn More
a graphic of three people, meant to symbolize wmty.world
Event

WMTY.world Monthly Meeting (August 19, 2026)

Published November 4, 2025

Upcoming Event - August 19, 2026

3pm UTC / 10am ET / 9am CT / 8am MT / 7am PT – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we work together to bring the spirit of “What Matters to You?” into health and social care settings.

WMTY.world monthly meetings are complimentary. This meeting does not offer patient experience continuing education credit (PXEs).

Learn More
Event

Connection Call: Build a Stronger Foundation for Patient Experience

Published August 6, 2026

Upcoming Event - August 20, 2026

Complimentary – 9:00 AM PT / 12:00 PM ET / 5:00 PM London – Looking for a practical, flexible way to strengthen patient experience knowledge across your organization? Join Patient Experience University (PXU), the global learning and credentialing center of The Beryl Institute, to discover how Patient Experience 101 (PX 101) helps organizations build knowledge,

Learn More
View All Upcoming Events

"This is a community that genuinely lives its purpose. Every engagement reminds me why this work matters and connects me to others who are just as passionate about transforming care through empathy and action."

Nicole Cable

Chief People & Experience Officer
Blue Zones Health

"The Beryl Institute is the world leader in this field, and its global research offers highly valuable insights into what truly matters to patients. The community enables me to bring these ideas to other regions of the world."

Vita Steina

Patient Experience Association of Latvia

"I don't think I've ever seen another organization that so effectively brings together a network of people for the greater good."

Aimee Williamson

Professor
Suffolk University

"The Beryl Institute helps me feel engaged and informed in this ever-changing healthcare field."

Patricia Forest

Director of Hospital Volunteer Services
Northeastern Vermont Regional Hospital

"Humanity is paramount to all we do in PX work, and no one does that like The Beryl Institute. This is the space where I find my people."

Kathy Saldana, MA, CPXP

Patient Experience Advisor
Baptist Health Care

"Beyond the tools and resources, your commitment to advancing the human experience in healthcare continues to inspire and guide me."

Elizabeth Pastrano

Patient Experience Program Manager
Guadalupe Regional Medical Center

"The Beryl Institute is the resource center for all things patient experience.”

Jennifer R. Purdy, LCSW

Executive Director for Veterans Patient Experience (VA PX)
US Department of Veterans Affairs

"The Beryl Institute is a community of like-minded healthcare professionals, driven by the idea that patient experiences matter."

Dwight W. McBee MBA, BSN, RN, CPXP

SVP, Chief Experience Officer
RWJBarnabas Health

Stay Connected

Subscribe to our weekly PX newsletter

Name(Required)
Address
Consent(Required)