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Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.

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  • Learning

  • Events

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New to Patient Experience

Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.

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New to The Beryl Institute

We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.

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Experience Pathway

These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.

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What is PX/HX?

We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.

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FEATURED CONTENT

PX Pulse: How Experience Shapes Healthcare Choice

The latest PX Pulse reveals that cost and insurance may open the door, but listening, communication, respect, and a history of great care ultimately shape trust, loyalty, and recommendations. 

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Finding the Way: Creating Confidence in Healthcare Navigation

Finding one’s way through a healthcare environment should inspire confidence, not confusion. Yet for many patients,

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Beyond the Clock: Improving the Human Experience of Waiting in Healthcare

This white paper examines one of healthcare’s most persistent challenges: waiting. Grounded in insights from our

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The Sum of All Interactions: Advancing Human Experience through an Integrated Ecosystem

Healthcare experience is not owned by one role or team—it’s an ecosystem. The Sum of All

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From Myths to Truths: Reframing Physician Perceptions of Patient Experience

This publication takes an honest and evidence-based look at some of the most common misunderstandings that

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State of HX 2025: Thriving in the Face of Change

We’re pleased to announce the release of The State of Human Experience 2025: Thriving in the

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Reigniting the Human Experience: Strategies for Getting Back to Basics

The Beryl Institute announces the release of its latest white paper, Reigniting the Human Experience: Strategies

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Upcoming Events

Event

PX Regional Roundtable Charlotte, NC

Published August 18, 2026

Upcoming Event - November 10, 2026

Hosted by Novant Health Patient Experience (PX) Regional Roundtables are in-person events to strengthen networks and encourage shared learning among professionals passionate about transforming the human experience in healthcare. Join us to engage in meaningful conversations, share practical strategies, and explore real-world challenges in a collaborative setting. You’ll leave with actionable ideas and deeper connections

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Event

CAVS Informational Webinar: Your Guide to CAVS Credentialing Process (November 2026)

Published October 19, 2026

Upcoming Event - November 10, 2026

9:00 AM PT / 12:00 PM ET / 5:00 PM London – Considering the Certified Administrator of Volunteer Services (CAVS) designation? Join Patient Experience University (PXU), the global learning and credentialing center of The Beryl Institute, for an informational session designed to clarify what CAVS is, who it’s intended for, and how to begin your

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Event

Boosting Care Experience in the ED through Volunteers

Published October 4, 2026

Upcoming Event - November 17, 2026

11:00 AM PT / 2:00 PM ET / 7:00 PM London – Discover how one hospital transformed Emergency Department (ED) volunteers into key members of the care team to enhance patient experience, staff satisfaction, and clinical outcomes. Join this webinar to explore strategies for partnering with clinical leadership, identifying meaningful volunteer roles, and building an

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Event

WMTY.world Monthly Meeting (November 18, 2026)

Published November 4, 2025

Upcoming Event - November 18, 2026

7:00 AM PT / 10:00 AM ET / 3:00 PM London – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we work together to

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"This is a community that genuinely lives its purpose. Every engagement reminds me why this work matters and connects me to others who are just as passionate about transforming care through empathy and action."

Nicole Cable

Chief People & Experience Officer
Blue Zones Health

"The Beryl Institute is the world leader in this field, and its global research offers highly valuable insights into what truly matters to patients. The community enables me to bring these ideas to other regions of the world."

Vita Steina

Patient Experience Association of Latvia

"I don't think I've ever seen another organization that so effectively brings together a network of people for the greater good."

Aimee Williamson

Professor
Suffolk University

"The Beryl Institute helps me feel engaged and informed in this ever-changing healthcare field."

Patricia Forest

Director of Hospital Volunteer Services
Northeastern Vermont Regional Hospital

"Humanity is paramount to all we do in PX work, and no one does that like The Beryl Institute. This is the space where I find my people."

Kathy Saldana, MA, CPXP

Patient Experience Advisor
Baptist Health Care

"Beyond the tools and resources, your commitment to advancing the human experience in healthcare continues to inspire and guide me."

Elizabeth Pastrano

Patient Experience Program Manager
Guadalupe Regional Medical Center

"The Beryl Institute is the resource center for all things patient experience.”

Jennifer R. Purdy, LCSW

Executive Director for Veterans Patient Experience (VA PX)
US Department of Veterans Affairs

"The Beryl Institute is a community of like-minded healthcare professionals, driven by the idea that patient experiences matter."

Dwight W. McBee MBA, BSN, RN, CPXP

SVP, Chief Experience Officer
RWJBarnabas Health

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