Two women hugging in a doctor's office working on enhancing the patient experience

Elevating the Human Experience in Healthcare

We are the global community of practice committed to transforming the human experience in healthcare.

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Benefits of Membership

Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.

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  • Events

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New to Patient Experience

Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.

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New to The Beryl Institute

We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.

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Experience Pathway

These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.

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What is PX/HX?

We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.

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FEATURED CONTENT

From Myths to Truths: Reframing Physician Perceptions of Patient Experience

This publication takes an honest and evidence-based look at some of the most common misunderstandings that can prevent clinicians from fully engaging in patient experience efforts—and, in turn, from realizing the positive impact these practices have on

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PX Pulse: The Price of Care and the Promise of AI – December 2025

The latest PX Pulse report shows that Americans are increasingly concerned about the cost of care

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State of HX 2025: Thriving in the Face of Change

We’re pleased to announce the release of The State of Human Experience 2025: Thriving in the

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Defining and Advancing the Use of AI in Healthcare Experience

This paper explores how Artificial Intelligence (AI) can be responsibly applied to enhance patient experience, support

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Executive Perspectives: Why a Strategic Commitment to Human Experience is a Must

In this paper, healthcare executives from across the globe share their insights, struggles, and successes in

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wooden blocks against a white backgound meant to represent healthcare excellence; text at the bottom of the image reads white paper

Reigniting the Human Experience: Strategies for Getting Back to Basics

The Beryl Institute announces the release of its latest white paper, Reigniting the Human Experience: Strategies

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The Value Case for Improving Human Experience in Healthcare​

This white paper explores the concept of experience-driven value in healthcare and the corresponding value of

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Upcoming Events

Event

When Grief Speaks: Peer-Led Care for Healthcare Workers

Published January 19, 2026

Upcoming Event - February 24, 2026

2pm ET / 1pm CT / 12pm MT / 11am PT – In healthcare, grief is not an exception – it is part of the work. Yet the emotional load often remains unspoken, shaping how caregivers show up for patients, families, and one another. This webinar explores peer grief support as a meaningful, practical way

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Event

Breaking Barriers: Advancing Language Access Through Rounding

Published November 26, 2025

Upcoming Event - March 3, 2026

2pm ET / 1pm CT / 12pm MT / 11am PT – Explore how proactive interpreter rounding supports patients with limited English proficiency. This webinar highlights how daily visits from interpreter teams improve communication, empower patients to request interpreters, and strengthen advocacy. Learn practical methods for building inclusive systems that meet Joint Commission standards and

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Event

Monthly Member Meet-Up (March 2026)

Published January 21, 2026

Upcoming Event - March 4, 2026

12pm ET / 11am CT / 10am MT / 9am PT – Join us for an informal member networking meet-up designed for open conversation and connection. With no formal agenda, this session is simply a space to show up with questions, engage with peers, and exchange ideas with fellow members and our membership team. All

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Event

Reigniting Frontline Culture Through Service Behaviors

Published January 20, 2026

Upcoming Event - March 10, 2026

2pm ET / 1pm CT / 12pm MT / 11am PT – Discover a proven framework for building a positive, patient-centered culture through standardized service behaviors. This webinar offers interactive strategies – role play, video modeling, and recognition planning – to engage teams in consistency and compassion. Join this webinar to learn how this approach

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View All Upcoming Events

"This is a community that genuinely lives its purpose. Every engagement reminds me why this work matters and connects me to others who are just as passionate about transforming care through empathy and action."

Nicole Cable

Chief People & Experience Officer
Blue Zones Health

"The Beryl Institute is the world leader in this field, and its global research offers highly valuable insights into what truly matters to patients. The community enables me to bring these ideas to other regions of the world."

Vita Steina

Patient Experience Association of Latvia

"I don't think I've ever seen another organization that so effectively brings together a network of people for the greater good."

Aimee Williamson

Professor
Suffolk University

"The Beryl Institute helps me feel engaged and informed in this ever-changing healthcare field."

Patricia Forest

Director of Hospital Volunteer Services
Northeastern Vermont Regional Hospital

"Humanity is paramount to all we do in PX work, and no one does that like The Beryl Institute. This is the space where I find my people."

Kathy Saldana, MA, CPXP

Patient Experience Advisor
Baptist Health Care

"Beyond the tools and resources, your commitment to advancing the human experience in healthcare continues to inspire and guide me."

Elizabeth Pastrano

Patient Experience Program Manager
Guadalupe Regional Medical Center

"The Beryl Institute is the resource center for all things patient experience.”

Jennifer R. Purdy, LCSW

Executive Director for Veterans Patient Experience (VA PX)
US Department of Veterans Affairs

"The Beryl Institute is a community of like-minded healthcare professionals, driven by the idea that patient experiences matter."

Dwight W. McBee MBA, BSN, RN, CPXP

SVP, Chief Experience Officer
RWJBarnabas Health

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