New to Patient Experience
Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.
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Benefits of Membership
Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.
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Connection
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Research
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Learning
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Events
New to The Beryl Institute
We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.
Get StartedExperience Pathway
These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.
Let’s Get GoingWhat is PX/HX?
We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.
Dig Deeper
Now Available
Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
This book is based on the unbiased research, proven practices, and lessons learned from our powerful global community striving to make healthcare better. Whether you’re an executive, clinician, or passionate champion for experience excellence, this book will help you think differently about how we lead healthcare forward.
Order NowFEATURED CONTENT
Executive Perspectives: Why a Strategic Commitment to Human Experience is a Must
In this paper, healthcare executives from across the globe share their insights, struggles, and successes in
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State of HX 2025: Thriving in the Face of Change
We’re pleased to announce the release of The State of Human Experience 2025: Thriving in the
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PX Pulse: Americans Call for Trust and Change in Healthcare – July 2025
As the U.S. faces political shifts and social tensions, the latest PX Pulse captures how these
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Reigniting the Human Experience: Strategies for Getting Back to Basics
The Beryl Institute announces the release of its latest white paper, Reigniting the Human Experience: Strategies
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Consumer Perspectives on Patient Experience 2024
The Beryl Institute’s latest inquiry on consumer perspectives in healthcare is published in a report revealing
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The Value Case for Improving Human Experience in Healthcare
This white paper explores the concept of experience-driven value in healthcare and the corresponding value of
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A Commitment to Human Experience in Essential Hospitals
A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in
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Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals
Managing patient belongings is a persistent and complex challenge faced by nearly all hospitals and healthcare
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Caring for the Workforce: Five Strategic Areas to Address Well-Being in Healthcare
The Beryl Institute’s white paper, “Caring for the Workforce: Five Strategic Areas to Address Well-being in
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Upcoming Events
Event
Breaking Barriers: Strategies for Effective Language Access in Healthcare
Published October 29, 2025
Upcoming Event - November 18, 2025
2:00pm ET / 1:00pm CT / 12:00pm MT / 11:00am PT – Language access is a vital component of ensuring equitable, safe, and high-quality care for all patients. This panel discussion will explore how health systems are approaching language services from compliance and interpreter models to frontline staff engagement. Panelists will share lessons learned, strategies
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Event
WMTY.world Monthly Meeting (November 19, 2025)
Published January 10, 2025
Upcoming Event - November 19, 2025
3pm UTC / 10am ET / 9am CT / 8am MT / 7am PT – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges as we
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Event
At the Ready! An Innovative Volunteer Float Pool and Its Positive Ripple Effects
Published June 30, 2025
Upcoming Event - November 20, 2025
2pm ET / 1pm CT / 12pm MT / 11am PT – Have you ever faced an urgent request from a colleague, knowing the perfect volunteer to fill their request but unsure if they are onboarded, trained, and available? This session will explore the creation and implementation of the “At the Ready!” volunteer float pool
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Event
PFAC Series – Webinar/Panel: Sustaining & Growing a PFAC
Published August 26, 2025
Upcoming Event - November 21, 2025
12pm ET / 11am CT / 10am MT / 9am PT – Explore approaches to keep your PFAC thriving over time, expand its influence, and ensure it remains a vital voice in shaping care experiences. Join us for a three-part interactive virtual series designed to help healthcare organizations start, strengthen, and sustain Patient and Family Advisory
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Event
PFAC Series – PX Chat: Sustaining & Growing a PFAC
Published December 20, 2024
Upcoming Event - December 3, 2025
12pm ET / 11am CT / 10am MT / 9am PT – Explore approaches to keep your PFAC thriving over time, expand its influence, and ensure it remains a vital voice in shaping care experiences. Join us for a three-part interactive virtual series designed to help healthcare organizations start, strengthen, and sustain Patient and Family Advisory
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Event
Inclusive Perspectives: Diversifying Patient and Family Advisory Councils
Published June 30, 2025
Upcoming Event - December 4, 2025
2pm ET / 1pm CT / 12pm MT / 11am PT – Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial for addressing the evolving needs of the community, Inova redesigned its advisor recruitment and engagement strategy. Initially met with resistance from some long-term PFAC advisors, Inova’s new approaches—including the
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Event
PX Chat – Language Services Community: Strategies for Effective Language Access
Published November 13, 2025
Upcoming Event - December 10, 2025
12pm ET / 11am CT / 10am MT / 9am PT – Join our Language Services Community to discuss how vital language access is to ensure equitable, safe, and high-quality care for all patients. Join The Beryl Institute’s Language Service Community for an engaging PX Chat as we explore the critical topic how health systems
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