Two women hugging in a doctor's office working on enhancing the patient experience

Elevating the Human Experience in Healthcare

We are the global community of practice committed to transforming the human experience in healthcare.

Join

Benefits of Membership

Membership makes you part of the professional home for patient experience leaders. Gain access to resources, connections and tools to support your individual growth and build your organizational capacity to drive experience improvement.

  • Connection

  • Research

  • Learning

  • Events

Become a Member

New to Patient Experience

Whether you're a healthcare professional, a patient, family member, caregiver or simply curious about human connection within healthcare, you've come to the right place.

Learn More

New to The Beryl Institute

We invite you to take the first steps to engage with our community. You can make the most of your engagement by connecting with our members and exploring our resources.

Get Started

Experience Pathway

These foundational frameworks provide a path to guide and assess your experience journey. Each framework offers strategic concepts, suggests practical actions and links to applicable resources to support your work.

Let’s Get Going

What is PX/HX?

We define the patient experience (PX) as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.

Human experience (HX) is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.

Dig Deeper

FEATURED CONTENT

The Sum of All Interactions: Advancing Human Experience through an Integrated Ecosystem

Healthcare experience is not owned by one role or team—it’s an ecosystem. The Sum of All Interactions: Advancing Human Experience through an Integrated Ecosystem shows how organizations can move beyond silos by aligning efforts, embedding experience into

Learn more

From Myths to Truths: Reframing Physician Perceptions of Patient Experience

This publication takes an honest and evidence-based look at some of the most common misunderstandings that

Learn more

PX Pulse: The Price of Care and the Promise of AI – December 2025

The latest PX Pulse report shows that Americans are increasingly concerned about the cost of care

Learn more

State of HX 2025: Thriving in the Face of Change

We’re pleased to announce the release of The State of Human Experience 2025: Thriving in the

Learn more

Defining and Advancing the Use of AI in Healthcare Experience

This paper explores how Artificial Intelligence (AI) can be responsibly applied to enhance patient experience, support

Learn more

Executive Perspectives: Why a Strategic Commitment to Human Experience is a Must

In this paper, healthcare executives from across the globe share their insights, struggles, and successes in

Learn more
wooden blocks against a white backgound meant to represent healthcare excellence; text at the bottom of the image reads white paper

Reigniting the Human Experience: Strategies for Getting Back to Basics

The Beryl Institute announces the release of its latest white paper, Reigniting the Human Experience: Strategies

Learn more
View All Resources

Upcoming Events

Event

Transforming the Inpatient Hold Experience Through Partnership

Published November 26, 2025

Upcoming Event - April 7, 2026

2pm ET / 1pm CT / 12pm MT / 11am PT – Discover how collaboration and innovation improved the experience of patients holding in the Emergency Department at Tampa General Hospital. Through PFAC partnership, guest services rounding, volunteer engagement, and technology enhancements, this initiative elevated comfort, communication, and care coordination. Attendees will gain replicable tools

Learn More
a graphic of three people, meant to symbolize wmty.world
Event

WMTY.world Monthly Meeting (April 15, 2026)

Published November 4, 2025

Upcoming Event - April 15, 2026

14:00 UTC | 10:00 ET | 15:00 CET | 17:00 AST | 00:00 AEST (next day) – WMTY.world monthly meetings are a space for exchanging experiences, connecting with others, and exploring the art of asking, listening, and doing what really matters to people. Join the conversation to share stories, celebrate successes, and learn from challenges

Learn More
Event

Breaking Down Silos to Recruit, Retain, and Reignite Volunteer Engagement

Published February 16, 2026

Upcoming Event - April 21, 2026

2pm ET / 1pm CT / 12pm MT / 11am PT – Let’s face it – SILOs (Separate Interests with Limited Outcomes) are holding us back. In our teams. In our systems. In our communities. But what if you had the tools to break down those barriers and build bridges that spark real, lasting connection?

Learn More
Event

Partnering for Safety: Engaging Patients and Families in Safety Practices

Published February 16, 2026

Upcoming Event - April 23, 2026

2pm ET / 1pm CT / 12pm MT / 11am PT – This session takes a deeper dive into how organizations can actively engage patients, families, and care partners in patient safety efforts. Participants will explore approaches for incorporating patient and caregiver input into safety reporting, safety signals, and improvement initiatives, including patient-reported safety events,

Learn More
View All Upcoming Events

"This is a community that genuinely lives its purpose. Every engagement reminds me why this work matters and connects me to others who are just as passionate about transforming care through empathy and action."

Nicole Cable

Chief People & Experience Officer
Blue Zones Health

"The Beryl Institute is the world leader in this field, and its global research offers highly valuable insights into what truly matters to patients. The community enables me to bring these ideas to other regions of the world."

Vita Steina

Patient Experience Association of Latvia

"I don't think I've ever seen another organization that so effectively brings together a network of people for the greater good."

Aimee Williamson

Professor
Suffolk University

"The Beryl Institute helps me feel engaged and informed in this ever-changing healthcare field."

Patricia Forest

Director of Hospital Volunteer Services
Northeastern Vermont Regional Hospital

"Humanity is paramount to all we do in PX work, and no one does that like The Beryl Institute. This is the space where I find my people."

Kathy Saldana, MA, CPXP

Patient Experience Advisor
Baptist Health Care

"Beyond the tools and resources, your commitment to advancing the human experience in healthcare continues to inspire and guide me."

Elizabeth Pastrano

Patient Experience Program Manager
Guadalupe Regional Medical Center

"The Beryl Institute is the resource center for all things patient experience.”

Jennifer R. Purdy, LCSW

Executive Director for Veterans Patient Experience (VA PX)
US Department of Veterans Affairs

"The Beryl Institute is a community of like-minded healthcare professionals, driven by the idea that patient experiences matter."

Dwight W. McBee MBA, BSN, RN, CPXP

SVP, Chief Experience Officer
RWJBarnabas Health

Stay Connected

Subscribe to our weekly PX newsletter

Name(Required)
Address
Consent(Required)