Staff & Provider Engagement

Triad: A Novel Team Structure Pilot and its Impact on Patient Experience in the Pediatric Emergency Department

Published November 12, 2025

Introduction: Patient experience is inextricably tied to effective communication between the...

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Staff & Provider Engagement

Empowering Frontline Staff in Service Recovery

Published November 12, 2025

Objective: This study aimed to develop and implement a standardized service...

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Staff & Provider Engagement

The Hand We Hold: Reflections on Empathetic Practice in Medicine

Published November 12, 2025

In this narrative, I reflect on an early clinical encounter that reshaped my understanding...

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Staff & Provider Engagement

Changing Myths into Truths: Dispelling Physician Misconceptions on Patient Experience

Published November 12, 2025

Patient experience work can be viewed by some physicians as outside their scope of...

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Staff & Provider Engagement

I felt more confident that it would work for me: A Grounded Theory of Person-centered Interprofessional Collaboration Based on Patients’ Lived Experiences

Published August 8, 2025

Interprofessional collaboration (IPC) is considered the highest standard of practice for...

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Staff & Provider Engagement

Re-Recruitment: An Essential Aspect of Human Experience

Published May 5, 2025

Healthcare staffing is a major issue facing leaders at all levels and is affected...

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an image of mountains with text overlaid on top that reads volume 12, issue 1; text at the bottom of the image reads px journal
Staff & Provider Engagement

Beyond the White Coat: Mental Health in the Life of a Junior Doctor

Published May 4, 2025

This article underscores the profound need for a culture that prioritises mental health, especially...

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an image of mountains with text overlaid on top that reads volume 12, issue 1; text at the bottom of the image reads px journal
Staff & Provider Engagement

HOPE Experience Essentials: The Next Generation of Service Standards at Mayo Clinic

Published April 30, 2025

Engaging employees in providing exemplary patient experience has been challenging for healthcare leaders in...

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Staff & Provider Engagement

The “Ableism” Behind Mental Health Professionals’ Perceptions of Support

Published November 13, 2024

This paper presents the personal narrative of the author, an individual...

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Staff & Provider Engagement

We did our Best!: The Experience of Frontline Workers in Long-Term Care during COVID-19 Outbreaks

Published August 8, 2024

In Canada, the COVID-19 pandemic had devastating effects for those living in long-term care...

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Staff & Provider Engagement

Investigating the Perceived Impact of Surgeons’ Burnout on Surgical Physician Associates’ Wellness in United States Ambulatory Surgery Centers

Published August 8, 2024

Surgeons are the de facto leaders of surgical teams with surgical physician associates (SPAs)...

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Staff & Provider Engagement

Patients’ Perceptions of Interprofessional Collaboration: A Scoping Review

Published April 30, 2024

Collaboration has emerged as a pivotal element within an intentional person-centred...

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Staff & Provider Engagement

Healthcare Team Members’ Views on Social Determinants of Health Screening and Referral Practices in a Pediatric Emergency Department

Published April 30, 2024

We aimed to explore the healthcare team members’ (HTMs) views on...

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Staff & Provider Engagement

Caregiver burden: Support needed for those who support others and the National Health Service

Published August 2, 2023

This literature review focuses on the complexities and inequalities of informal caregiving in the...

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