Nurses’ Perceptions of Medical Services in Acute Care Hospitals in the Post-COVID-19 Era

Published August 6, 2026

Purpose: This study aimed to clarify nurses' perceptions of healthcare services in acute care hospitals. Methods: A...

Rebuilding Trust After Bondi Beach: Healing Patients, Protecting Caregivers, and the Sacred Work of Care

Published August 6, 2026

The Bondi Beach tragedy of December 14, 2025 profoundly disrupted Australia's collective sense of...

Supporting the Human Experience: Why Compassion Outperforms Empathy in Care Delivery

Published August 6, 2026

Healthcare professionals are often taught that empathy, defined as imagining oneself in the emotional...

Healing the Social Covenant: Rebuilding Trust and Re-humanizing Healthcare

Published August 6, 2026

Violence against healthcare workers continues to escalate despite substantial investments in security measures, workplace...

Triad: A Novel Team Structure Pilot and its Impact on Patient Experience in the Pediatric Emergency Department

Published November 12, 2025

Empowering Frontline Staff in Service Recovery

Published November 12, 2025

The Hand We Hold: Reflections on Empathetic Practice in Medicine

Published November 12, 2025

In this narrative, I reflect on an early clinical encounter that reshaped my understanding...

Changing Myths into Truths: Dispelling Physician Misconceptions on Patient Experience

Published November 12, 2025

Patient experience work can be viewed by some physicians as outside their scope of...

Re-Recruitment: An Essential Aspect of Human Experience

Published May 5, 2025

Healthcare staffing is a major issue facing leaders at all levels and is affected...

Beyond the White Coat: Mental Health in the Life of a Junior Doctor

Published May 4, 2025

This article underscores the profound need for a culture that prioritises mental health, especially...

HOPE Experience Essentials: The Next Generation of Service Standards at Mayo Clinic

Published April 30, 2025

Engaging employees in providing exemplary patient experience has been challenging for healthcare leaders in...

The “Ableism” Behind Mental Health Professionals’ Perceptions of Support

Published November 13, 2024

We did our Best!: The Experience of Frontline Workers in Long-Term Care during COVID-19 Outbreaks

Published August 8, 2024

In Canada, the COVID-19 pandemic had devastating effects for those living in long-term care...