Widening the Aperture: Connecting Experience, Quality, and Safety

In this episode of the PX Marketplace series, Stacy Palmer talks with Dr. Harris Baden, co-founder of Ripple Health AI, about the critical connection between patient experience, quality, and safety. Dr. Baden challenges healthcare leaders to “widen the aperture” to broaden how they view these priorities and recognize how deeply interconnected they are. Together, they explore how communication and human connection influence outcomes, why experience must be integrated into an organization’s broader quality and safety strategy, and how leaders can build cultures where patients, families, and team members feel heard, valued, and supported.