Why Patient Experience Matters Now More than Ever: A Call to Action

Jason A. Wolf, Ph.D., CPXP, President, The Beryl Institute
While today we cannot predict what changes healthcare may face or the ripple effects this will have, we must hold true to the fundamental idea that in healthcare we are human beings caring for human beings in all the richness, diversity and perspective that represents. Join The Beryl Institute’s President, Jason Wolf, for a thoughtful and provocative conversation on what patient experience is, the critical elements we must consider in order to drive its success in an uncertain healthcare environment and the implications and considerations we must be aware of as leaders in ensuring the best in experience for all engaged in healthcare today.
Related content
-
Culture & Leadership
Fundamentals of Patient Experience: A Development Pathway for Experience Professionals (Arabic/English) – July/August 2025
This 16-hour virtual certificate program, delivered bilingually (Arabic/English), builds foundational knowledge in patient experience, helps prepare to achieve the professional designation of Certified Patient Experience Professional (CPXP), and supports a pathway to experience leadership. Faculty Ahmed A. Abdelkawy, MQM, FPCC, CPXP, FHX, IHI Fellow Live Facilitated Course Schedule 8 Consecutive Saturdays 2025 Dates: July: 5,
Learn more -
Culture & Leadership | Staff & Provider Engagement
Heartfelt and Healing: Mastering the Art of an Apology in Human Experience
In this webinar, participants will explore the expertly designed service recovery process developed by the Patient Experience team at Allegheny Health Network, a 10-hospital system in Western Pennsylvania. Attendees will learn how to enhance their current service recovery techniques through a collaborative, system-wide approach. This approach emphasizes sincerity, accountability, active listening, validation, and patient collaboration
Learn more -
Culture & Leadership
YCX: How Three Letters Impacted Culture, Engaged Leaders, and Drove Results
By Brent A. Grunig, Communications & Training Consultant, The Southeast Permanente Medical Group The Southeast Permanente Medical Group (TSPMG) named 2023 as the “Year of Care Experience”— or YCX. What started out as an idea for a year-long campaign ended up becoming an overwhelming success using a multi-faceted approach across teams and departments within TSPMG
Learn more