Why it’s Vital to Adopt an Aggressive Patient Experience Strategy
Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows the need for an increased focus on four technologies that promise high return on investment. They include artificial intelligence, voice of the patient, digital channels for more customized patient journey, and cloud-based platforms/applications. This webinar will provide the data behind the technologies in use and what healthcare providers can do to improve patient care.
Learning Objectives
– Explain why healthcare organizations need a strong patient experience strategy.
– Identify where healthcare is deficient compared to other industries in its ability to provide a stellar patient experience.
– Develop a checklist of technologies to evaluate for implementation or expansion.
Speakers
Robin Gareiss, CEO & Principal Analyst, Metrigy
Troy Moore, Healthcare Specialist, NICE CXone
*PX Marketplace webinars are complimentary.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Why it’s Vital to Adopt an Aggressive Patient Experience Strategy
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