Why it’s Vital to Adopt an Aggressive Patient Experience Strategy
Published January 25, 2024
Complimentary – Patient experience is becoming increasingly vital to healthcare providers for many reasons, and traditional CX technologies are helping healthcare organizations improve. Healthcare is already spending more than most industries on CX or patient experience technologies, but Metrigy’s research data shows the need for an increased focus on four technologies that promise high return on investment. They include artificial intelligence, voice of the patient, digital channels for more customized patient journey, and cloud-based platforms/applications. This webinar will provide the data behind the technologies in use and what healthcare providers can do to improve patient care.
Learning Objectives
– Explain why healthcare organizations need a strong patient experience strategy.
– Identify where healthcare is deficient compared to other industries in its ability to provide a stellar patient experience.
– Develop a checklist of technologies to evaluate for implementation or expansion.
Speakers
Robin Gareiss, CEO & Principal Analyst, Metrigy
Troy Moore, Healthcare Specialist, NICE CXone
*PX Marketplace webinars are complimentary.
Brought to you by:
Related content
-
Culture & Leadership | Patient Family & Community Engagement
National Human Experience Movement Led by SOBREXP in Brazil
Published October 28, 2025
Complimentary – Discover the inspiring journey of Brazil’s National Movement in Human Experience, led by SOBREXP, the Brazilian Society of Patient Experience and Person Centered Care. Learn about the timeline, strategies, challenges, and key achievements that have shaped this groundbreaking effort to elevate the human experience. Speakers: • Carla Ledo, RN, MBA, CPXP | President,
Learn more -
Patient Family & Community Engagement
The Art of Diagnosis: How to Actively Participate in Your Healthcare
Published August 8, 2025
Diagnosing illness is one of the most complex and error-prone aspects of healthcare, yet patients are rarely equipped with the knowledge or tools to engage in the process actively. This article demystifies diagnosis by explaining how doctors formulate differential diagnoses, the limitations of medical testing, and the cognitive and systemic factors that contribute to diagnostic
Learn more -
Patient Family & Community Engagement
Co-Designing a Patient-Facing Version of a Mental Healthcare Pathway for People Receiving Dialysis
Published November 12, 2025
A Community Advisory Committee comprised of nine members with lived experience of kidney failure, identified the need for a patient-facing version of a mental healthcare pathway for people receiving dialysis in Alberta, Canada. Recognizing that healthcare tools to support person-centred care practices should be available in lay language, our team (comprised of Community Advisors and
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Why it’s Vital to Adopt an Aggressive Patient Experience Strategy
$0.00
ACCESS NOW