Culture & Leadership

Why do they do that?: Looking beyond typical reasons for non-urgent ED use among Medicaid patients

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Culture & Leadership

Building on a decade of hope: Why we must champion the human experience

The pages of PXJ have served a primary purpose, to expand the evidence on patient experience and push the boundaries of innovation in this critical work. But through this commitment, PXJ has seen much more happen. The contributions of our thousands of authors, reviewers and editors have also fostered an environment of connection. PXJ has
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Culture & Leadership | Policy & Measurement

State of Human Experience 2023: Fundamentals and the Future of Experience

Jason A. Wolf, Ph.D., CPXP , President & CEO, The Beryl Institute Since 2011, The Beryl Institute’s State of Patient Experience Study has provided global insights and evidence on where the experience movement is moving. Its results have revealed challenges and inspired action globally. It too has reflected the very evolution of the field of experience itself.
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Culture & Leadership | Patient Family & Community Engagement

Adapting Rounding Programs Over Time: How Leading Organizations Evolve to Excel

One commonality among organizations excelling at rounding is their proactive approach towards the process. They avoid letting it become stagnant and, instead, show genuine commitment to utilizing rounding to improve outcomes. These organizations understand the importance of evolution and adaptation, continually shaping their rounding practices over time to curate processes that work best for their
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