Why do they do that?: Looking beyond typical reasons for non-urgent ED use among Medicaid patients
Published November 8, 2016
Related content
-
Culture & Leadership
Building Diversity and Advocacy in Healthcare Leadership: A Proposed Graduate Program for Patient Experience Excellence
Published December 20, 2024

This case study examines the development of a graduate-level program addressing the need for healthcare professionals skilled in diversity, disparities, and advocacy (DDA) to enhance patient experience. Dr. Susan Lee, University of Texas MD Anderson Cancer Center, initiated the program to integrate DDA into leadership and practice, aligning with her organization’s mission to support equity
Learn more -
Culture & Leadership | Staff & Provider Engagement
Enterprise Volunteer Management: From Silo to Systemness
Published March 4, 2025

The ever-changing healthcare environment has required hospitals across the country to rethink how they deliver care and support services. Inova Health System in Northern Virginia has been on a transformational journey to embed a culture of collaboration across the organization. Volunteer Services is one of the areas that has shifted from a silo-based to an
Learn more -
Culture & Leadership
YCX: How Three Letters Impacted Culture, Engaged Leaders, and Drove Results
Published May 7, 2025

By Brent A. Grunig, Communications & Training Consultant, The Southeast Permanente Medical Group The Southeast Permanente Medical Group (TSPMG) named 2023 as the “Year of Care Experience”— or YCX. What started out as an idea for a year-long campaign ended up becoming an overwhelming success using a multi-faceted approach across teams and departments within TSPMG
Learn more