What Patient Experience Can Learn from the Radiology Experience

Martijn Hartjes, Head of Global MR Product Marketing, Philips
Andrew Trout, MD | Assistant Professor of Radiology & Pediatrics | Director of Clinical Research in Radiology, Cincinnati Children’s Hospital Medical Center

This webinar will reveal imaging journey pain points and opportunities for creating improvement based on results of recent patient experience of imaging research. This includes real insights from real patients on priorities and unmet needs during imaging exams including: communication, safety, comfort, confidence and trust. The perspective of hospital staff on the importance of patient preparation and communication to improve patient experience and imaging outcomes for its young patients will be shared. By probing the connections between patient care, staff experience, imaging quality and radiology service management, patients and imaging teams will encounter innovation that delivers a better experience and more value for all.