Ways to Enhance Communication in Improving the NICU Experience for Families
Lori Gunther, MS, CPXP, Director, Quality and Strategy, NICU Initiatives, March of Dimes Foundation, shares why it’s not just the verbal communication that makes a strong impact on engaging families and addresses ways to improve the experience for families in the NICU by actively seeking their feedback on what made their NICU experience positive and what could have been done better.
Related content
-
Culture & Leadership | Innovation & TechnologyVirtual Care: How to Turn a Short-term Fix into a Long-term Strategy
A team that took on virtual care as crisis management in 2020 has evolved it into a long-term strategy for better clinical workflows, patient experiences, and operational benchmarks. Join team members of the virtual care initiative from Lehigh Valley Health Network to hear their journey with virtual care, including what technologies and use cases they’ve
Learn more -
Culture & Leadership | Innovation & TechnologySystemizing Volunteer Management: The Future of Enterprising Your Volunteer Programs
Cate Murphy, Director of Corporate Relations and Client Engagement, Samaritan Technologies Volunteer programs are one of the backbones in healthcare management and patient experience. Now, more than ever, healthcare volunteer programs are being recognized and asked to enterprise along with their organization, rather than remain ancillary. This webinar will teach volunteer directors, managers and coordinators
Learn more -
Innovation & TechnologyUsing Unsolicited Feedback to Improve Patient Experience
Amy Brown, Founder & CEO, Authenticx, shares the importance of unsolicited feedback compared to traditional surveys and the ways to collect it in order to improve the patient experience.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Ways to Enhance Communication in Improving the NICU Experience for Families
Access Now