Wait Times, Patient Perceptions and their Impact on the Patient Experience
Published July 9, 2016
Conducted by the Department of Radiology and Imaging Sciences at Emory University, the goal of this study was to assess differences in actual and perceived wait times among patients receiving outpatient MRI services at Emory University’s Winship Cancer Institute. By learning more about the patients’ perceptions of their wait, it may be possible to manage those perceptions and potentially increase patient satisfaction. Perceptions of wait time are particularly important in test and treatment areas such as Radiology where patients have no interaction with their physician.
Related content
-
Environment & Hospitality | Patient Family & Community Engagement
The Sunrise Association Wheels Up! Program: Bringing the Joys of Childhood to Hospitalized Cancer Patients
Published October 5, 2023
Complimentary – It’s hard to just be a kid when you’re battling cancer. Carefree moments of joy seem out of reach. Solving that problem was the impetus behind the Sunrise Association which has been providing summer day camps for children with cancer and their siblings since 2006. Faced with COVID lockdowns, the Sunrise Association developed
Learn more -
Environment & Hospitality
Ensuring Peace of Mind: 7 Elements All Lost Belongings Policies Should Include
Published August 11, 2024
By Gabriel Bolivar, Maui Health and Hope Ursy, Wellstar MCG Health On behalf of the Lost Belongings Workgroup of the Patient Advocacy Community This PX blog is the first of a series to build on the content from “Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals,” a handbook for those managing
Learn more -
Environment & Hospitality | Quality & Clinical Excellence
The Essential Role of Front Desk Staff in Shaping Patient Experience
Published May 21, 2025
By Margo Schlewitz, MS, Manager, Multispecialty Practice Academic Ambulatory Care at the University of Michigan Health-West Community Health Center The patient experience begins the moment an individual walks into a healthcare facility, and often, the front desk team sets the tone for the entire visit. These team members are crucial in building trust, creating a
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Wait Times, Patient Perceptions and their Impact on the Patient Experience
$275.00
ACCESS NOW