Virtual Volunteering
Published November 18, 2020
Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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Culture & Leadership | Innovation & Technology
Breaking Down Communication Barriers in Emergency Patient Experience
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Complimentary – Emergency departments face unique challenges in delivering exceptional patient experiences. Unlike inpatient settings where time allows for relationship-building, the ER operates in a high-pressure, fast-paced environment where communication gaps directly impact clinical outcomes and patient satisfaction. This webinar explores the fundamental obstacles to effective ER communication and presents practical, technology-enabled solutions that are transforming
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Culture & Leadership
Building Diversity and Advocacy in Healthcare Leadership: A Proposed Graduate Program for Patient Experience Excellence
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This case study examines the development of a graduate-level program addressing the need for healthcare professionals skilled in diversity, disparities, and advocacy (DDA) to enhance patient experience. Dr. Susan Lee, University of Texas MD Anderson Cancer Center, initiated the program to integrate DDA into leadership and practice, aligning with her organization’s mission to support equity
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Culture & Leadership | Infrastructure & Governance
Crafting a Patient Experience Program While Commissioning a Hospital
Published September 4, 2025

Complimentary – Whether you’re building from the ground up or refreshing your current approach, join this webinar for practical guidance for making patient experience an integral part of your organizational culture. Embedding patient experience into organizational strategy is essential for delivering meaningful, lasting impact, especially when commissioning a new hospital. In this webinar, you’ll hear
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