Innovation & Technology

Using Unsolicited Feedback to Improve Patient Experience

Name: Using Unsolicited Feedback to Improve Patient Experience
SKU: 1765
Availability: InStock

Amy Brown, Founder & CEO, Authenticx, shares the importance of unsolicited feedback compared to traditional surveys and the ways to collect it in order to improve the patient experience.

Related content

Innovation & Technology

Patient Experiences with an mHealth App for Complex Chronic Disease Care: Connections Despite Lack of Traditional Clinical Interactions

Chronic diseases are costly to treat and burdensome for patients. Mobile health (mHealth) technologies might reduce costs of care and increase patient self-efficacy in chronic disease management, but the patient experience of mHealth is poorly understood.
Learn more
Innovation & Technology | Policy & Measurement

Using Narrative to Illuminate and Improve Experience

Watch this webinar for an interactive discussion through a series of five mini-case studies to illustrate the power of narrative. The case studies will focus on: (1) using an innovative digital tool to collect patient-generated contextual information and embedding at-a-glance summaries of patient narratives in the EHR (2) mining open-ended comments in experience surveys, with
Learn more
Innovation & Technology

Laboratory Literacy: Surveying Lab Result Interpretations of a Local Patient Population

A patient’s independent interpretation of their medical laboratory data has become an unspoken prerequisite in the current age of medicine. In the outpatient setting, it is anecdotally commonplace for patients to receive their lab results before their physicians, resulting in patients often relying on self-interpretations of their results. This study analyzed the degree to which
Learn more

Using Unsolicited Feedback to Improve Patient Experience

Related content

Patient Experiences with an mHealth App for Complex Chronic Disease Care: Connections Despite Lack of Traditional Clinical Interactions

Using Narrative to Illuminate and Improve Experience

Laboratory Literacy: Surveying Lab Result Interpretations of a Local Patient Population

Become a member for access to this resource and more:

Become a member for access to this resource and more:

Using Unsolicited Feedback to Improve Patient Experience