Using a process improvement tool to improve staff skills & enhance the urgent needs patient experience in a women’s health center

Volunteers: The Key to Patient and Employee Satisfaction

In the turmoil created by the pandemic, volunteer services in healthcare was turned upside down, but this chaos also provided us the opportunity to recreate how volunteers are viewed throughout healthcare. Lehigh Valley Health Network has coordinated the efforts of volunteer services, patient experience and colleague engagement, resulting in an elevated perception of volunteers and