Understanding and Advancing the Patient Experience at End of Life
Mike DeWitt, CPXP | Patient Experience Specialist | Moffitt Cancer Center
Laura L. Jantz, CPXP, PMP | Patient Experience, Service Excellence Program Manager | St. Luke’s Health System
Our population is aging. It is critical to engage patients and their loved ones in meaningful dialogue at the earliest possible point in their care continuum. In this didactic and experiential webinar, participants will learn what defines end of life, become familiar with a care continuum, and discover the impact of conversations before the crisis. Learners will empathically explore their own wishes for end of life in order to appreciate and respect others’ cultures and end-of-life wishes. Attendees will participate in guided simulations designed to alleviate the fear and anxiety over having conversations with patients and families about grim diagnoses and the journey ahead. Normalizing the dying experience, supporting loved ones, and accommodating familial and cultural precedent through this process clears the way for both patient and caregiver to be present and participate fully in the end-of-life experience.
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Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Understanding and Advancing the Patient Experience at End of Life
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