To Care is Human: The Factors Influencing Human Experience in Healthcare Today
Published January 8, 2019
Jason A. Wolf, PhD, CPXP | President, The Beryl Institute
Discover the findings and reflections from The Beryl Institute’s latest study on the factors that influence patient experience and as revealed in the paper, To Care is Human. This session will explore the opportunity we have in evolving our healthcare mindset to a focus on care expansion and addressing what may have very well been in our way. Supported with in-depth research and consumer insight, the webinar will unveil the factors influencing patient experience from the Institute’s study supported by Siemens Healthineers and challenge us in how we can work to elevate the human experience in healthcare in 2019 and beyond.
Related content
-
Culture & Leadership | Patient Family & Community Engagement
Applying Equity, Diversity, and Inclusion in Co-design with Patient Experience Partners
Published September 24, 2024
Watch this webinar to learn about the Patient Experience Partner (PXP) Program at North York General Hospital (NYGH), a 480-acute care bed community academic hospital in Toronto, Ontario, Canada. The presenters will provide an overview of a specialized volunteer program for the purpose of informing hospital service design through the patient and caregiver lens. PXPs
Learn more -
Culture & Leadership | Quality & Clinical Excellence
Improving Interpreter Services Documentation for Equitable LEP Care
Published July 22, 2025
Patients with Limited English Proficiency (LEP) face significant barriers to accessing quality healthcare, leading to disparities in outcomes. Utilizing qualified medical interpreters is essential for bridging these gaps, yet systematic integration of interpreter services remains a challenge for many healthcare organizations. This webinar highlights the journey of an academic health system in New England that
Learn more -
Culture & Leadership | Infrastructure & Governance
Developing Multidisciplinary Committees for Patient Experience Effectiveness
Published June 26, 2025
This webinar explores how to move beyond recognizing the value of patient experience to embedding patient- and family-centered care into organizational culture. Learn how Patient Experience Committees, including a successful Cleanliness Committee, have driven improvements in HCAHPS scores, engagement, and collaboration. Discover strategies for structuring a Patient Experience Steering Committee with multidisciplinary subcommittees aligned to
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
To Care is Human: The Factors Influencing Human Experience in Healthcare Today
$49.00
PURCHASE NOW