The State of Patient Experience 2017
Jason A. Wolf, Ph.D., CPXP, President, The Beryl Institute
Join us for a conversation on the findings from the State of Patient Experience 2017 benchmarking study. Jason Wolf, President of The Beryl Institute will discuss what we learned in this study and reveal the emerging narrative found both in this year’s data and the trends now seen in over six years of research. A review of the findings and reflections found in the new paper just released on the study, The State of Patient Experience 2017: A Return to Purpose, this webinar will explore what was learned from the almost 1,700 respondents representing 26 countries across six continents and share the challenges and opportunities in addressing patient experience.
Related content
-
Infrastructure & Governance
Effective Ambulatory Quality Initiative Improves Patient Experience
Review strategies to successfully negotiate the challenges of implementing a generalizable training initiative across a diverse ambulatory arena.
Learn more -
Culture & Leadership | Infrastructure & Governance
The Human Experience Imperative: Practical insights for executives on organizational strategy, structure and impact
Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute Brian Carlson, Vice President, Patient Experience, Vanderbilt Health Jennifer Carron Passon, MSOM, CPXP, Patient Experience Officer, BJC Health System Julie Kennedy Oehlert, DNP, RN, Chief Experience and Brand Officer, ECU Health Leaders today in healthcare organizations have come to see a real impact in
Learn more -
Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more