The SPIRIT Approach
Deborah Smith, Spirit of the Child Coordinator, Baystate Children’s Hospital
Susan Sweeney, Clinical Nurse IV, Baystate Children’s Hospital
Baystate Children’s Hospital is committed to delivering high quality, safe and positively memorable healthcare experiences for every child and every family by providing imaginative and amazing ways to care for children and families. This session shares their Spirit of the Child philosophy and cultural change journey from the perspective of a children’s hospital within a hospital. Presenters will introduce attendees to Baystate’s performance improvement and patient experience improvement strategy- The SPIRIT Approach- which has been designed to have a positive influence on both employee and patient satisfaction with the ultimate goal of improving the quality of the patient and family healthcare experience.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events