The SPIRIT Approach

Deborah Smith, Spirit of the Child Coordinator, Baystate Children’s Hospital
Susan Sweeney, Clinical Nurse IV, Baystate Children’s Hospital

Baystate Children’s Hospital is committed to delivering high quality, safe and positively memorable healthcare experiences for every child and every family by providing imaginative and amazing ways to care for children and families. This session shares their Spirit of the Child philosophy and cultural change journey from the perspective of a children’s hospital within a hospital. Presenters will introduce attendees to Baystate’s performance improvement and patient experience improvement strategy- The SPIRIT Approach- which has been designed to have a positive influence on both employee and patient satisfaction with the ultimate goal of improving the quality of the patient and family healthcare experience.