The Relationship Between Nurse Satisfaction and Patient Experience
Amy Pettit, DNP, RN, NE-BC, CSSBB | Chief Nursing Officer, Schneck Medical Center
Rick Roche, Chief People Officer, Grady Health System
Edward Shin, MD | CEO, Quality Reviews®
This impactful panel session with Amy Pettit, DNP, RN, NE-BC, CSSBB, Chief Nursing Officer, Schneck Medical Center and Rick Roche, Chief People Officer of Grady Health discuss the relationship between nurse satisfaction and patient experience. Recent studies have documented nursing turnover rates as high as 37%, leading to acute nursing shortages felt acutely during the current global pandemic. There is also an increasing body of evidence that employee engagement, in particular nurse satisfaction, directly impacts patients’ experience of care. This panel will address the following issues: Are burnout and turnover in the nursing profession increasing due to the pandemic? What is the relationship between nurse satisfaction and patient experience? What are some strategies to address and prevent provider burnout?
Related content
-
Policy & Measurement | Staff & Provider EngagementLeveraging Metrics to Demonstrate Volunteer Impact
Metrics are essential for volunteer leaders to demonstrate program value, though selecting and using the right data can be challenging. This session will equip leaders with the knowledge to collect and use metrics that showcase the impact of volunteer programs. Attendees will learn why metrics matter, what data to track, collection methods (from low-tech to
Learn more -
Staff & Provider EngagementCAVS Informational Webinar: Your Guide to CAVS Credentialing Process (November 2025)
12pm ET / 11am CT / 10am MT / 9am PT (Complimentary) – Join us for an informational webinar hosted by The Beryl Institute Credentialing team. In this session, we will walk you through everything you need to know about the CAVS (Certified Administrator of Volunteer Services) credential, intended for individuals working in healthcare volunteer
Learn more -
Patient Family & Community Engagement | Staff & Provider EngagementBuilding Cognitive-Based Compassion into Service Recovery Training
2pm ET / 1pm CT / 12pm MT / 11am PT – Traditional service recovery training often focuses on key principles and de-escalation techniques, leaving learners with theoretical knowledge but lacking practical implementation skills. In response to rising workplace violence and increasing complaints, we redesigned our service recovery training to incorporate cognitive-based compassion training. This
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The Relationship Between Nurse Satisfaction and Patient Experience
Access Now