The Power of PFAs: Patient Voices Can Drive Change

Maia Hendrickson, BAN, RN, CPXP | Sr. Consumer Experience and Strategy Advisor, Allina Health
Caroline Stacey | Founder and CEO, Caroline Stacey and Co. University of Wisconsin Health
Claude Gilmore, MSSW, MHSA | Patient Family Advisor, University of Wisconsin Hospitals and Clinics
Nicholas Kuehnel, MD | Medical Director, Pediatric Emergency Medicine, University of Wisconsin, BerbeeWalsh Department of Emergency Medicine
Jessica Newman MSN, RN | Emergency Department Nurse Manager, UW Health- University Hospital Madison, WI

Join us for this inspiring webinar where we have the opportunity to hear from two healthcare organizations that embraced change due to a strong patient voice. Allina Health in Minnesota was struggling with how to handle COVID-19 visitor restrictions and one Patient and Family Advisor used her patient perspective to co-design an entire program that transformed that issue. When the University of Wisconsin needed guidance regarding addressing health inequity, they were able to find leadership in their Patient and Family Advisor. If your organization is looking to build or rebuild a Patient and Family Advisor Program, this webinar may just be the spark of inspiration you are looking for.