The paradigm of patient must evolve: Why a false sense of limited capacity can subvert all attempts at patient involvement
Published July 26, 2017
Related content
-
Culture & Leadership | Infrastructure & Governance
Experience Management Everywhere
Published May 15, 2025
Complimentary – The healthcare industry continues to evolve. Patient expectations evolve along with it. Patient Experience (PX) teams must evolve as well to address current challenges and proactively position themselves for continued impact. To remain relevant and impactful, next-generation experience teams must democratize experience management, ensuring the appropriate ownership at every organizational level. Attend this
Learn more -
Culture & Leadership | Patient Family & Community Engagement
Reflections on “What Matters”
Published June 2, 2026
Complimentary Headliner Webinar – 6:00 AM PT / 9:00 AM ET / 2:00 PM London – Join us on What Matters to You Day for this webinar reflecting on the origins of the “What Matters to You?” movement in Scotland and exploring how awareness inspires ideas that lead to real action transforming experiences and outcomes
Learn more -
Culture & Leadership
Leading with Love: Edison Bond on Advocacy, Resilience, and the Future of Human Experience in Healthcare
Published August 28, 2025
Jason Wolf sits down with Edison Bond, Chief Patient Experience Officer at Episcopal Health Services, to explore his inspiring journey in patient advocacy and leadership. From personal stories of resilience to insights on love, equity, and community in healthcare, Edison shares a powerful perspective on what it truly means to elevate the human experience.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The paradigm of patient must evolve: Why a false sense of limited capacity can subvert all attempts at patient involvement