The Long Road to True Social Justice in Healthcare and Beyond

Moderator:
Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute
Panelists:
Ronald Wyatt MD, MHA | Vice-President and Patient Safety Officer of MCIC Vermont
Nikki Montgomery, MA, MEd, GPAC | Executive Director, Madvocator Educational and Healthcare Advocacy Training
It has been almost a year since the killing of George Floyd. His death sparked protests around the world, made even more significant as the world found itself in the middle of the COVID-19 pandemic. At the same time, the pandemic itself placed a powerful spotlight on the problem of inequities in healthcare overall. May 2020 sparked a renewed wave of awareness about how much systems and policies have impacted people of color, especially Black Americans and how a lack of action has perpetuated deeply rooted realities. In the last year we have seen a greater willingness to talk about systemic racism and a greater commitment to what it will take to it, but how far have we come and where must we still go? Join a dynamic panel of experts, Dr. Ron Wyatt and Nikki Montgomery, facilitated by Jason Wolf, President & CEO of The Beryl Institute as they explore this question and more.
Related content
-
Culture & Leadership
A Role Discovered: Exploring Northwell Health’s Patient Experience Structure and Leadership Characteristics
Examining the evolution of healthcare, leaders in patient experience (PX) have played a pivotal role in shaping a more compassionate and human-centered landscape. This three-part multi-modal descriptive study aimed to investigate shared traits, skills, and characteristics among PX leaders in hospital settings. Employing a transformational leadership self-assessment tool and a guided interview process, recurring themes
Learn more -
Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more -
Culture & Leadership | Quality & Clinical Excellence | Staff & Provider Engagement
Words Matter: The Transformative Power of Language for Empowering Care
The words you use with colleagues and clients/patients from initial engagement through every level of patient-centered care can have a profound impact on the patient experience and impact understanding, adherence to treatment regimens, and recovery. Which part of a person are you addressing, which aspect of the human brain are you seeking to engage, and
Learn more