The Four Cornerstones of an Exceptional Patient Experience
Kris Baird, President, The Baird Group
Lynn Ehrmantraut, SVP, Avatar International
This webinar reviews the white paper from The Beryl Institute – The Four Cornerstones of an Exceptional Patient Experience. The paper highlights the results of two new surveys that illuminate the importance of the patient experience and describes the necessary ingredients of a successful service culture. One thing is very clear: as hospitals continue in their struggle to define and improve the patient experience, the role of a leader is key to providing the focus, accountability, engagement and commitment, which are central to establishing a successful patient experience. This webinar will explore the key elements of this paper and engage participants in Q&A on the critical elements in driving strong service outcomes based on the research presented.
Related content
-
Culture & LeadershipLeading Patient Experience through Monthly Plans: Connecting Engagement to Outcomes
Leadership in healthcare is challenging, particularly when it comes to seamlessly integrating patient experience into daily operations. To address this, OSF developed a step-by-step approach that enabled leaders to naturally incorporate patient experience best practices into their work. Monthly plans spelled out everything leaders needed to know to be successful, from purpose and role definitions
Learn more -
Culture & LeadershipA Role Discovered: Exploring Northwell Health’s Patient Experience Structure and Leadership Characteristics
Examining the evolution of healthcare, leaders in patient experience (PX) have played a pivotal role in shaping a more compassionate and human-centered landscape. This three-part multi-modal descriptive study aimed to investigate shared traits, skills, and characteristics among PX leaders in hospital settings. Employing a transformational leadership self-assessment tool and a guided interview process, recurring themes
Learn more -
Culture & Leadership | Staff & Provider EngagementUsing Gratitude to Elevate the Human Experience
In this webinar, the presenters will share how they developed a Gratitude Report as a part of Southcoast Health’s grateful patient program using positive patient feedback, comments, and stories to recognize caregivers that embody the values and service behaviors. The Gratitude Report is a list of employees’ names that have been mentioned by patients and
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The Four Cornerstones of an Exceptional Patient Experience
$49.00
PURCHASE NOW