The Changing Face of Hospital Gift Shops thru the Pandemic
Published January 27, 2021
Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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Staff & Provider Engagement
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In this narrative, I reflect on an early clinical encounter that reshaped my understanding of what it means to provide patient-centered care. As a medical student, I entered the exam room with a preset algorithm of what to say and how to act. Yet, when faced with a patient whose suffering could not be measured
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Staff & Provider Engagement
Physician Empathy: Improving Patient Experience through Listening and Understanding
Published December 22, 2025
By Jackie-Meyers Thompson Question: “Doctor, my back is hurting. It started about two weeks ago and hasn’t let up. Do you know what could be causing this?” Answer: “You know you’re overweight don’t you? That could cause the back pain you’re complaining about” This patient portal exchange certainly leaves a lot to be desired when
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Culture & Leadership | Staff & Provider Engagement
Enhancing Provider Communication with the CURO Conversations Model
Published November 4, 2025
Effective communication is vital for exceptional patient care, relying on providers’ integration of communication models into their daily practice. At Cone Health, we’ve embedded the CURO Conversations Model—Connect, Understand, Reveal/Relate, and Outcomes—into our culture since 2017, championed by Dr. Donald Wickline and the Patient Experience team. New providers undergo comprehensive orientation, receive CE credits, and
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PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events