Strengthening Medical Staff Engagement and Performance Engagement through Caring

Jeremy Blanchard MD, MMM, CPE, Chief Medical Officer at Language of Caring, shares how investing in your medical staff and assuring their development of the advanced competency of communication is key to achieving an excellent patient experience and reversing the trend of greater professional burnout.
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Staff & Provider Engagement
Transforming Residents into Patient Experience Champions
This learning bite highlights an innovative approach to integrating patient experience education into a residency program at SUNY Upstate Medical University. Through “Rotation X,” residents engage in “The Voice of the Patient” sessions, gathering insights directly from patients to improve care. Learn how this initiative equips physicians with the skills, knowledge, and tools to enhance
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Staff & Provider Engagement
Volunteer Professionals Community Connection Call – Shadowing
Some volunteer program leaders also manage job shadowing programs at their hospitals and clinics. These are usually intended to be short-term experiences directly 1-1 with a preceptor. It is observation-only, which is different from traditional volunteer programs where students would perform tasks independently.
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Staff & Provider Engagement
The Benefits of Partnering a Physician with Patient Advocacy
Partnering a physician with patient advocacy can be a catalyst for cultural transformation, as seen at Ochsner Health. This innovative collaboration fostered transparency, enhanced communication, and strengthened trust between physicians and patient advocates. By valuing perspectives from both sides, the new partnership led to improved experiences for patients, families, and healthcare providers alike. Interested in
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