Standardising the collection of patient-reported experience measures to facilitate benchmarking and drive service improvement

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Patient Family & Community Engagement
Hope for Healthcare
Members of The Beryl Institute’s Global Patient and Family Advisory Board wish you happy holidays. As 2024 draws to a close, we asked our members to jot down their hopes for healthcare as we welcome the upcoming new year. Tony Serge: My hope for healthcare is for leadership, providers, and staff to work together with
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Patient Family & Community Engagement
A case study on the impact of an adapted community jury in shaping the Nutrition Standards for hospital menus in New South Wales Australia
Community juries are a form of deliberative democracy and can engage community groups in decision-making about healthcare and service delivery issues and priorities. They can provide insights and value-based perspectives from community groups and are particularly important in resolving perennial and complex system challenges. One such challenge is nutrition in hospitals–where there is a need
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Patient Family & Community Engagement
Modeling Mutual Respect in Healthcare
By Kathy Saldana, MA, CPXP Imagine you have an interview for a job you really need. In fact, you won’t be able to pay your bills if you don’t get this job. Before entering the interview, you send a note to the interviewer that reads, “I have zero tolerance for disrespect. You will be removed
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