Responding to the COVID Pandemic: Developing the “COVID-19 Safe” program to reduce the risk of transmission & increase patient and staff safety

Early in 2020, our Temos accredited partners contacted us and requested guidance to develop new systems and processes necessitated by COVID-19. A few requests quickly snowballed into more requests that grew in urgency. The severity of the COVID-19 situation quickly became apparent to the Temos team. Our clients, colleagues, and contacts were asking us to use our expertise in infection control & prevention, risk management, patient safety, patient experience, and more to create solutions and guidance for them. They turned to Temos for guidelines to assure patients and staff that the risk of transmission was being reduced and that patient experience was not being compromised.
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Policy & Measurement
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By examining nurse manager accountability for patient experience measures, this study seeks a deeper understanding of nurse managers’ perceptions of patient experience measures and how these measures drive organizational communication behaviors. Funded through The Beryl Institute’s Grant Program for scholars, Lisa Huddleston, Ph.D., explores whether hospitals use patient experience scores as intended — to guide
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Policy & Measurement
Enhancing Post-Visit Communication: A Quality Improvement Initiative
With grant funding from The Beryl Institute, Briargate Outpatient Specialty Care Clinic at Children’s Hospital Colorado launched a quality improvement project to tackle the decline in patient and family experience scores concerning post-visit communication. By implementing targeted interventions, the clinic increased the percentage of families who felt well-informed about handling questions after visits from 72%
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Policy & Measurement | Quality & Clinical Excellence
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – November 2022
The Beryl Institute and Ipsos released findings from the ninth PX Pulse, a quarterly tracking survey and first of its kind effort to elevate understanding and track current perspectives on patient experience in healthcare across the United States.
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