Enhancing the Patient Experience through Live Entertainment
Published June 23, 2016
This paper explores innovative strategies for integrating music and the arts into patient experience initiatives across healthcare settings. Drawing from real-world examples and best practices, it offers practical guidance on the importance of incorporating live entertainment into care environments, as well as tips on effectively coordinating performances and recruiting talented musicians to participate in these efforts.
Author and healthcare journalist Richard L. Cohen emphasizes the profound and multifaceted impact of human interaction through music and the arts—highlighting how such experiences can bring joy to patients, uplift their spirits, and positively influence attitudes and emotional well-being. Through compelling storytelling and evidence-informed recommendations, the paper underscores that entertainment is far more than a distraction—it is a therapeutic and transformative element that contributes to healing. As healthcare organizations strive to deliver more holistic, compassionate care, this paper serves as a powerful reminder of the vital role the arts can play in enhancing the overall patient experience.
Related content
-
Environment & Hospitality
The CROWN Project: Promoting Haircare Equity in Hospitals
Published May 17, 2025

By: Amanda Pitt, MBA, BSN, RN, MEDSURG-BC, NEA-BC Nursing Operations Specialist and Nurse to Nurse Mentoring Program Administrator Parkland Health | Parkland Center for Nursing Excellence Marygrace Hernandez-Leveille, PhD, APRN, ACNP-BC Nurse Scientist Parkland Health | Parkland Center for Nursing Excellence Introduction Imagine being in the hospital for an extended stay and not having the right
Learn more -
Environment & Hospitality
Prioritizing Patient Rest: Our Response to the New HCAHPS Restfulness Questions
Published June 24, 2025

By Melvin Carrillo, MBA, BSN, RN, CPXP Manager, Patient Experience The Queen’s Medical Center On January 1, 2025, CMS updated its HCAHPS survey—including three questions focused on restfulness during a hospital stay. With these updates, we saw a timely opportunity to reexamine how we support healing environments across our system in Honolulu, HI. At The
Learn more -
Environment & Hospitality
Maximizing the Wait: 4 Ways to Transform Lost Time in Medical Facilities into Patient Engagement
Published April 7, 2025

By Lauren K. Janney, Co-Founder/Chief People Officer at CXPerks For most patients, the waiting room experience in a medical facility is synonymous with frustration. Whether it’s a routine check-up or an emergency visit, the wait time often feels like lost time—an unavoidable delay in an already stressful situation. It is suggested that nearly 20%
Learn more