Patients’ stories of encounters with doctors: Expectations and anxieties
Published April 25, 2018
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Patient Family & Community Engagement | Policy & Measurement
Care Partners as Essential Team Members in Safe Care
Published June 9, 2026
2pm ET / 1pm CT / 12pm MT / 11am PT – This session explores the role of care partners as essential members of the care team and their impact on patient safety. Participants will examine strategies to support care partner presence and engagement across the care continuum, including bedside rounding, shift reports, discharge planning,
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Patient Family & Community Engagement
From Fear to Hope: How Communication Transformed Our Pregnancy Journey A Personal Narrative on the Critical Role of Healthcare Communication in Patient Experience
Published August 8, 2025
This article emphasises the transformative potential of compassionate healthcare communication, particularly in the context of pregnancy loss. This personal narrative illustrates how varying communication approaches can significantly alter patient experiences, transforming anxiety-laden medical encounters into empowering partnerships with healthcare providers. A ten-month journey through pregnancy after a devastating miscarriage revealed the profound impact of communication
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Patient Family & Community Engagement
Amplifying Youth Voices: The Importance of Direct Pediatric Patient Feedback
Published March 12, 2026

Alexa Petta, Child Life Specialist The Hospital for Sick Children (SickKids) The collection of experiential survey data is a practice all too familiar in Patient and Family Experience (PFX). Surveys allow institutions to collect large amounts of quantifiable data through resource-lite methods, illuminating strengths and opportunities that improve the quality of care. Who does the
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