Patients Perception of Care
Brooke Billingsley, CEO, Perception Strategies, shares three components of what is most important to patients when receiving care. Organizations must move away from adding tasks to the daily caregivers duties to allow them the time to provide compassionate care, one-on-one communication, and show respect for the patient’s temporary house.
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Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical ExcellencePatient Advocacy Community Connection Call: Leader Rounding
This Patient Advocacy Community Connection Call focused on leader rounding as a follow-up to the webinar, Leader Rounding: A Proactive Approach to Improve Experience, held on October 10, 2023. *Please note: Calls do not provide patient experience education credit (PXE).
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Culture & LeadershipWhose party is it anyway? An invitation from a patient experience advocate
In this commentary, the associate editor of Patient Experience Journal (PXJ) discusses the need to center the human experience in health care by celebrating its essential human, the patient. We have a duty to honor and uphold the dignity of the importance of patient priorities, needs, and preferences, and those of their families. We honor,
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Culture & LeadershipExploring descriptive characteristics of a patient experience leader within a hospital setting: A multimodal approach
Have you ever wondered what behavioral competencies may help you identify, develop and retain your PX leaders? In this research study, Northwell Health looks at the common qualities and traits shared by their hospital’s successful “Culture Leaders.” Through a multi-modal approach, the study reveals the top leadership style of those at the helm of this
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events