Connected: Improving the Patient-Physician Relationship – and Health Care Itself

This paper explores the value and impact of patient-physician communication in health care. Published in collaboration with the American Association for Physician Leadership®, Connected: Improving the Patient-Physician Relationship – and Health Care Itself – Through Communication, shares insights on the power of shared perspectives in the patient-physician relationship that drive the experience movement forward. The paper provides an overview of the essential patient-physician partnership, the influence of physician leadership and elaborates on key points addressed in this study, including: Recommendations on how to bring your health care teams and organizations back to basics when communicating with patients Insights on how collaboration is a partnership that requires honest dialogue Tips for patients and physicians on how to improve the patient experience Patient and physician voices and perspectives from which to build your organization’s patient experience movement initiatives The paper also offers thoughts and reflections on the barriers to optimal patient experience and provides recommendations for transforming the relationship through communication.