Patient Family & Community Engagement | Global Perspective

Patient partner compensation in research and health care: the patient perspective on why and how

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Patient Family & Community Engagement

Evaluating the Net Promoter Score to improve the emergency department patient experience in real-time

Northern Sydney Health District evaluated whether the Net Promoter Score (NPS) survey provided deeper insights of patient experience in the ED than an existing satisfaction survey. The study concluded that the NPS was statistically and clinically significant and is a recommended metric for measuring both patient satisfaction and experience in ED’s and other hospital settings.
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Environment & Hospitality | Patient Family & Community Engagement

Elevating the Emergency Department Experience: The Impact of Experience Ambassadors

By Jill Koss, Cook Children’s Medical Center At Cook Children’s Medical Center, we are committed to continuous innovation to enhance the patient and family experience. One key area of focus has been our Emergency Department (ED), where we identified an opportunity to improve the experience of waiting—both in the waiting area and after patients are placed
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Patient Family & Community Engagement

Elevating Pediatric PX: Culture, Champions & the Power of Parent Advisors Episode Summary

This episode explores the evolution of a pediatric Patient Experience. Dive into core values, shared ownership, and practical strategies for building trust, driving change, and creating meaningful experiences for children, families, and staff.
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