Patient feedback: Listening and responding to patient voices
Published November 19, 2020
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Policy & Measurement
PX Pulse: Americans Call for Trust and Change in Healthcare – July 2025
Published July 9, 2025

As the U.S. faces political shifts and social tensions, the latest PX Pulse captures how these changes are shaping Americans’ views on healthcare. Despite clear divides on some issues, strong common ground is emerging about what the system needs most. While leaders debate the path forward, the public’s expectations are clear — calling for real
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Policy & Measurement
Patients’ experiences of triage and waiting in emergency departments: A cross-sectional survey
Published November 12, 2025
Objective: Patient experience is a core aspect of care quality. Patient experiences of emergency departments (EDs) have been examined, but there has been less focus on ED triage and waiting areas, often patients’ initial point of contact with a health service. This study aimed to understand patients’ experiences of ED triage and waiting room. Methods:
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Policy & Measurement
Exploring Consumer and Clinician Attitudes towards Patient Reported Outcome Measures (PROMs) in an Australian Inpatient Musculoskeletal Rehabilitation Unit: A Qualitative Pilot Study
Published November 13, 2024

This pilot qualitative study explores consumers’ and clinicians’ perspectives about the relevance and utility of patient reported outcome measures (PROMs) in an Australian inpatient rehabilitation unit. Methods: Two focus groups, were recruited via convenience sampling, comprising English speaking rehabilitation clinicians (n = 5) and consumers (n = 6) who had recent experience of inpatient musculoskeletal rehabilitation
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