Patient Experience Made Easy: Lessons from “World Class “Experience-Focused Businesses
![](https://theberylinstitute.org/wp-content/uploads/2022/11/Patient-Experience-Made-Easy_-Lessons-from-_World-Class-_Experience-Focused-Businesses.jpg)
Joseph Michelli, Customer Experience Consultant, The Michelli Experience, discusses the true north of the patient experience journey and the importance of creating a powerful “why” in healthcare. By connecting with individual callings, healthcare organizations are able to understand the “why” of their patients.
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