Patient Experience Made Easy: Lessons from “World Class “Experience-Focused Businesses
Joseph Michelli, Customer Experience Consultant, The Michelli Experience, discusses the true north of the patient experience journey and the importance of creating a powerful “why” in healthcare. By connecting with individual callings, healthcare organizations are able to understand the “why” of their patients.
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- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Patient Experience Made Easy: Lessons from "World Class "Experience-Focused Businesses
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