Innovation Awards 2020: Celebrating Creativity and Ingenuity in Improving PX

This white paper highlights and honors three outstanding institutions recognized as recipients of The Beryl Institute’s second annual Patient Experience Innovation Award. Selected from a global pool of submissions, these organizations exemplify creativity, commitment, and forward-thinking approaches to improving the patient experience in healthcare. The awards serve as a powerful platform to celebrate and share breakthrough ideas that can inspire transformation across diverse care settings. In addition to showcasing the winning initiatives, the paper features a selection of other innovative submissions that reflect the broader spirit of innovation in the field. These examples are examined through the lens of The Beryl Institute’s Experience Framework, which outlines eight strategic areas healthcare organizations can use to drive experience excellence, promote engagement, and deliver human-centered care.