Reexamining “Defining Patient Experience”
The initial publication, Defining Patient Experience, was published seven years ago. This new release recognizes the evolution of the patient experience definition to an advanced version that also addresses the realities and vulnerabilities of our healthcare workforce and the needs of our communities while continuing to focus on what matters to patients, families and caregivers. Reevaluating the definition, in light of current events and the COVID-19 pandemic, sets the groundwork for a plan to continue to elevate the human experience in healthcare going forward.
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Culture & Leadership | Infrastructure & Governance | Innovation & TechnologyED Processes & Improvements: Implementation Best Practices & Outcomes
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Culture & Leadership | Patient Family & Community EngagementAmbulatory Care Community Connection Call – Rounding Best Practices
2:00pm ET / 1:00pm CT / 12:00pm MT / 11:00am PT – While rounding is a well-established practice in acute care, ambulatory leaders continue to voice the need for similar approaches in outpatient settings. Rounding, whether with patients, staff, or both, can play a vital role in improving communication, engagement, and overall experience. Join the
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Culture & Leadership | Patient Family & Community EngagementInclusive Perspectives: Diversifying Patient and Family Advisory Councils
2pm ET / 1pm CT / 12pm MT / 11am PT – Understanding that diversity and inclusivity within Patient and Family Advisory Councils (PFACs) are crucial for addressing the evolving needs of the community, Inova redesigned its advisor recruitment and engagement strategy. Initially met with resistance from some long-term PFAC advisors, Inova’s new approaches—including the
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events