Patient centered infertility care: The health care provider’s perspective

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Engaging employees in providing exemplary patient experience has been challenging for healthcare leaders in recent years given the pressures of the regulatory environment, increases in staff burnout and rising patient expectations. Amid these challenges, addressing patient experience remains a top priority for healthcare organizations. A novel intervention has been applied at Mayo Clinic with the
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Ownership at the Frontline: Innovating an Experience Champions Program
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