Patient and provider experiences with relationship, information, and management continuity
Published November 7, 2017
Related content
-
Culture & Leadership | Staff & Provider Engagement
Enhancing Provider Communication with the CURO Conversations Model
Published November 4, 2025
Effective communication is vital for exceptional patient care, relying on providers’ integration of communication models into their daily practice. At Cone Health, we’ve embedded the CURO Conversations Model—Connect, Understand, Reveal/Relate, and Outcomes—into our culture since 2017, championed by Dr. Donald Wickline and the Patient Experience team. New providers undergo comprehensive orientation, receive CE credits, and
Learn more -
Culture & Leadership | Patient Family & Community Engagement
National Human Experience Movement Led by SOBREXP in Brazil
Published October 28, 2025
Complimentary – Discover the inspiring journey of Brazil’s National Movement in Human Experience, led by SOBREXP, the Brazilian Society of Patient Experience and Person Centered Care. Learn about the timeline, strategies, challenges, and key achievements that have shaped this groundbreaking effort to elevate the human experience. Speakers: • Carla Ledo, RN, MBA, CPXP | President,
Learn more -
Culture & Leadership
CPXP Informational Connection Call: Your Guide to the CPXP Credentialing Process (August 2026)
Published August 12, 2026

Complimentary – 9:00 AM PT / 12:00 PM ET / 5:00 PM London – Considering the Certified Patient Experience Professional (CPXP) designation? Join Patient Experience University (PXU), the global learning and credentialing center of The Beryl Institute, for an informational connection call that clarifies what CPXP is, who it’s designed for, and how to move
Learn more