Partnering to Reduce Falls: Keeping Patients Safe through Next Generation Technology

In this case study, Atrium Health Navicent partnered with HatchMed to improve increasing patient injury rates caused by bed alarm connectivity problems due to faulty pin bed cables.
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Quality & Clinical Excellence
Owning the Moment through Standardized Service Recovery Training
The VA New England Healthcare System developed a standardized service recovery program to improve patient satisfaction, increase customer loyalty, and build patient trust. The VA’s S.A.L.U.T.E. training model empowers staff to provide prompt service recovery when errors occur, correcting what went wrong for the patient, mending the damage the error caused, and restoring trust in
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Quality & Clinical Excellence
Co-designing of Patient Safety Incident Disclosure Process in Primary Healthcare System in Qatar
The importance of disclosing a patient safety incident to the patient involved is recognized. In Qatar, there is no legal requirement for disclosure. The primary health care system in Qatar includes 30 health centers located around the country, managed by the Primary Health Care Corporation (PHCC). Over 63 nationalities of staff deliver care in the
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Environment & Hospitality | Infrastructure & Governance
But We’ve Always Done It That Way: Using SWOT to Enhance Your Volunteer Program
2pm ET / 1pm CT / 12pm MT / 11am PT – It’s easy to fall into a routine in Volunteer Services. But what if you could get FREE help to elevate your program and team? Learn how to conduct an effective SWOT analysis and gain valuable insight to help keep you at the top
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